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📣Citizen Customer Annual Report: Your Voice, Our Progress
Every year, we publish the Citizen Customer Annual Report to keep you informed about how we’re doing. The report shares what we’ve done well, where we need to improve, and how we’ve responded to your feedback. This year, we want to make the report even more useful and relevant — shaped by what matters most to you. That’s why we asked for your views early on.
We began by sending out a short survey to some of our engaged customers. Thank you to everyone who took the time to respond, your voice matters and your feedback gave us a great starting point.💬 Next, on 11 June 2025, we held an online focus group on Microsoft Teams. It was a great chance to talk to customers directly, dig deeper into your ideas, and hear what you’d like to see in the report.👍
The feedback from both the survey and focus group has helped us understand what’s important to you.💡 You can read a summary of what we learned in the “Customer Lens: Key Findings from Surveys and Focus Groups”.
We’re now working behind the scenes to bring everything together and finish this year’s report. Keep an eye on this page — we’ll share more updates soon
If you would like to view last years Customer Annual Report Click here.
📣Citizen Customer Annual Report: Your Voice, Our Progress
Every year, we publish the Citizen Customer Annual Report to keep you informed about how we’re doing. The report shares what we’ve done well, where we need to improve, and how we’ve responded to your feedback. This year, we want to make the report even more useful and relevant — shaped by what matters most to you. That’s why we asked for your views early on.
We began by sending out a short survey to some of our engaged customers. Thank you to everyone who took the time to respond, your voice matters and your feedback gave us a great starting point.💬 Next, on 11 June 2025, we held an online focus group on Microsoft Teams. It was a great chance to talk to customers directly, dig deeper into your ideas, and hear what you’d like to see in the report.👍
The feedback from both the survey and focus group has helped us understand what’s important to you.💡 You can read a summary of what we learned in the “Customer Lens: Key Findings from Surveys and Focus Groups”.
We’re now working behind the scenes to bring everything together and finish this year’s report. Keep an eye on this page — we’ll share more updates soon
If you would like to view last years Customer Annual Report Click here.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact you about joining a focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
