Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Our Customer Scrutiny Panel asked for some feedback about the maintenance of the communal areas including cleaning. They were keen to gather feedback from customers of cleaning or the grounds maintenance.
On reflection we realise that a survey was not the best approach to collect this inform. The Scrutiny panel went out to a number of areas to speak with people and spoke directly with the cleaning team to get a better understanding of the peoples views on the cleaning of communal areas.
Our Customer Scrutiny Panel asked for some feedback about the maintenance of the communal areas including cleaning. They were keen to gather feedback from customers of cleaning or the grounds maintenance.
On reflection we realise that a survey was not the best approach to collect this inform. The Scrutiny panel went out to a number of areas to speak with people and spoke directly with the cleaning team to get a better understanding of the peoples views on the cleaning of communal areas.
During the site visits the Scrutiny panel found a mixed response from customers and colleagues. The Scrutiny panel put forward 25 recommendations for the service. A summary of the report will be made available in the Scrutiny section by the end of August 2024.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
