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Please take a moment to share your views in our Contractor Code of Conduct survey. We don’t currently have a formal code of conduct for contractors, although we do have one for our own colleagues and we follow guidance from the Housing Ombudsman. Your feedback will help us understand what good behaviour, communication and professionalism look like from your point of view. What you tell us will help shape a clear and fair Contractor Code of Conduct that sets the right standards for anyone working in your home.
Please take a moment to share your views in our Contractor Code of Conduct survey. We don’t currently have a formal code of conduct for contractors, although we do have one for our own colleagues and we follow guidance from the Housing Ombudsman. Your feedback will help us understand what good behaviour, communication and professionalism look like from your point of view. What you tell us will help shape a clear and fair Contractor Code of Conduct that sets the right standards for anyone working in your home.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected through this survey will be used to gather customer insight to support the development of a Code of Conduct for external contractors.All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)(External link)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more
If you need to raise a repair, you can do this through your My Account, give us a call on 0300 790 6555 (Monday to Friday, 8am – 6pm), or visit the Citizen Housing website: Managing your home Repairs and Maintenance
📌 Emergency repairs are available 24/7 on the same number.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
