Quick Poll Results for the Customer Charter

🗳️ Quick Poll Results: What Matters Most to You?

Thank you to everyone who took part in our recent poll about the Social Housing White Paper and the Customer Charter. Here’s what you told us 👇

❓ Have you heard of the Social Housing White Paper?

• ✔️ Around half of you had heard of it

• ❌ The rest weren’t sure or hadn’t heard of it at all

🔍 What this tells us:
It’s like being in a room where some people understand what’s happening, and others are left guessing. We want to make sure everyone knows what the White Paper is and how it affects you.

📚 Do you know what the Customer Charter includes?

• ✅ Only a few people said they did

• ❌ Most people didn’t recognise the themes or what they meant

🧭 What this tells us:
The Charter has important promises, but we need to do more to help you understand them clearly.

🏡 Which part of the Charter matters most to you?

We gave you a few options — here’s what stood out:

• 🔒 Most people chose “Feeling safe in your home”

• 🏘️ A couple of people chose “Having a good quality home in a good neighbourhood”

• 📞 And a small number chose “Making sure complaints are handled fairly and quickly”

❤️ What this tells us:
Feeling safe is the top priority for most of you — and we completely understand. It’s the first step to feeling happy and secure in your home. We’ll keep this at the heart of the work we do.