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We are committed to doing everything we can to protect you and your home from the risk of fire.
In 2023, we started the process of inviting the residents of our high-rise buildings to be a part of our new High-Rise Living Forum.
The purpose of forming this group is for us to further understand and consider Building Safety and the wider context of high-rise living, from the perspective of customers living in high-rise buildings.
We received a great response from customers who wished to join the Forum and we were able to confirm 13 members for our first online meeting; which took place in May.
On June 29, we held our second High-Rise Living Forum meeting online via Microsoft Teams.
The input so far has been fantastic!
The members have expressed some of the issues that matter to them the most, such as:
Fire safety, precautions and evacuation
Noise
Leaseholder issues
Leaks
Future planned repairs
Cleaning
Smoking / Marijuana / Drug selling
Dogs in flats
Deliveries being left in communal areas – fire risks
Balcony evacuation
Welfare of people
Over the next 10 months (one meeting per month), we look forward to sharing information, addressing issues and gathering invaluable feedback from our members. All as part of our commitment to hearing your voice with all matters relating to high-rise building and fire safety.
Together, we are on a journey to doing whatever we can to help our customers feel safe in their homes.
Stay tuned for more updates!
If you have any concerns about the safety of your building, please give our contact centre a call, 0300 790 6555 one of our trained advisors will be able to help you.
We are committed to doing everything we can to protect you and your home from the risk of fire.
In 2023, we started the process of inviting the residents of our high-rise buildings to be a part of our new High-Rise Living Forum.
The purpose of forming this group is for us to further understand and consider Building Safety and the wider context of high-rise living, from the perspective of customers living in high-rise buildings.
We received a great response from customers who wished to join the Forum and we were able to confirm 13 members for our first online meeting; which took place in May.
On June 29, we held our second High-Rise Living Forum meeting online via Microsoft Teams.
The input so far has been fantastic!
The members have expressed some of the issues that matter to them the most, such as:
Fire safety, precautions and evacuation
Noise
Leaseholder issues
Leaks
Future planned repairs
Cleaning
Smoking / Marijuana / Drug selling
Dogs in flats
Deliveries being left in communal areas – fire risks
Balcony evacuation
Welfare of people
Over the next 10 months (one meeting per month), we look forward to sharing information, addressing issues and gathering invaluable feedback from our members. All as part of our commitment to hearing your voice with all matters relating to high-rise building and fire safety.
Together, we are on a journey to doing whatever we can to help our customers feel safe in their homes.
Stay tuned for more updates!
If you have any concerns about the safety of your building, please give our contact centre a call, 0300 790 6555 one of our trained advisors will be able to help you.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people about the walk-around at Halifax House. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
