Customer meetings, agendas and minutes

The Social Tenant Access to Information Requirements (STAIRs) will give customers greater access to information about customer meetings, including agendas and minutes.

Further information can also be found on our Citizen Housing website by clicking HERE

How we prepare meeting minutes

• We'll aim to write minutes clearly, concisely and in plain English.
• We record customer feedback at a general level and do not link it to individuals.
• We use job titles instead of the names of colleagues or customers.
• The relevant service area checks the minutes for technical accuracy.
• A Business Partner or Team Manager approves the minutes before they are published or shared.

Why this matters

Publishing this information will help our customers see how their feedback influences decisions. It will improve transparency, support more collaborative working and show the range of customer engagement taking place across the organisation.

Here are the meeting summaries from this year. They will also be shared on the project pages.

Quarter one

Quarter Two

Quarter Three

Quarter four