My Account Customer Insights - Low users

We've spoken to customers about My Account before, and we're now looking to learn more about the experiences of customers who are registered but don't use it very often.

We know that everyone interacts with online services differently, and we're keen to understand what influences how often customers choose to use My Account.

By sharing your thoughts, you'll help us better understand what works well, what could be clearer, and how we can make My Account more useful and accessible for a wider range of customers. Our goal is to ensure customers can manage their tenancy online in a way that feels simple, convenient, and right for them.

We've spoken to customers about My Account before, and we're now looking to learn more about the experiences of customers who are registered but don't use it very often.

We know that everyone interacts with online services differently, and we're keen to understand what influences how often customers choose to use My Account.

By sharing your thoughts, you'll help us better understand what works well, what could be clearer, and how we can make My Account more useful and accessible for a wider range of customers. Our goal is to ensure customers can manage their tenancy online in a way that feels simple, convenient, and right for them.