National consultations

Share Your Views on New Information Rights for Social Housing Tenants

The Housing Ombudsman is asking for feedback on new rules called the Social Tenant Access to Information Requirements (STAIRs). These rules will set out what information housing associations must share and how complaints will be handled if information isn’t provided fairly.

You are invited to complete a short online survey on the Housing Ombudsman Service website. Housing Ombudsman Service website.

The survey is open until 17 March 2026.

If you need help to take part, you can contact the Housing Ombudsman Service:

📞 0300 111 3000
📧 consultations@housing-ombudsman.org.uk
📮
Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET

Share Your Views on New Information Rights for Social Housing Tenants

The Housing Ombudsman is asking for feedback on new rules called the Social Tenant Access to Information Requirements (STAIRs). These rules will set out what information housing associations must share and how complaints will be handled if information isn’t provided fairly.

You are invited to complete a short online survey on the Housing Ombudsman Service website. Housing Ombudsman Service website.

The survey is open until 17 March 2026.

If you need help to take part, you can contact the Housing Ombudsman Service:

📞 0300 111 3000
📧 consultations@housing-ombudsman.org.uk
📮
Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET