We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Our brand new website project is now underway. We asked for your input to help us to shape the content - our goal is to create a website that better serves you, our customers.
New website update
At the end of April, we hosted an in-person focus group with our web development partners, Mediaworks. They presented the new website structure and gathered your valuable feedback on how it could be improved. It was a fantastic session—thank you to everyone who took part! Your insights are now helping shape the website structure, and the Mediaworks team is busy putting your suggestions into action. We’ll be inviting you to another focus group soon, where you’ll get a first look at the new website design. So look out for more updates and focus group invitations coming your way.
Why get involved?
💻 help design a website that meets YOUR needs
🤝 be part of something that will make a real difference
💷 earn rewards for taking part
How can you get involved?
✅ join focus groups: for in-person or online discussions.
✅ quick feedback: share your thoughts through surveys and interviews.
✅ be a project member: stay involved from start to finish and see your input shape the project.
✅ dip in when you can: choose how and when you’d like to participate - it’s up to you!
Sign up to the new website project group by clicking on the orange survey button below.
Some areas to think about include:
What are your main needs and requirements from an online website experience?
What are your main frustrations with the current website?
In what areas do you think we can improve the overall online experience?
How do you feel about the current Citizen brand?
As the project progresses, our web development team will hold regular "show and tell" sessions to keep you updated. We'd love for you to be part of these sessions as well to help us create the best website possible.
Our brand new website project is now underway. We asked for your input to help us to shape the content - our goal is to create a website that better serves you, our customers.
New website update
At the end of April, we hosted an in-person focus group with our web development partners, Mediaworks. They presented the new website structure and gathered your valuable feedback on how it could be improved. It was a fantastic session—thank you to everyone who took part! Your insights are now helping shape the website structure, and the Mediaworks team is busy putting your suggestions into action. We’ll be inviting you to another focus group soon, where you’ll get a first look at the new website design. So look out for more updates and focus group invitations coming your way.
Why get involved?
💻 help design a website that meets YOUR needs
🤝 be part of something that will make a real difference
💷 earn rewards for taking part
How can you get involved?
✅ join focus groups: for in-person or online discussions.
✅ quick feedback: share your thoughts through surveys and interviews.
✅ be a project member: stay involved from start to finish and see your input shape the project.
✅ dip in when you can: choose how and when you’d like to participate - it’s up to you!
Sign up to the new website project group by clicking on the orange survey button below.
Some areas to think about include:
What are your main needs and requirements from an online website experience?
What are your main frustrations with the current website?
In what areas do you think we can improve the overall online experience?
How do you feel about the current Citizen brand?
As the project progresses, our web development team will hold regular "show and tell" sessions to keep you updated. We'd love for you to be part of these sessions as well to help us create the best website possible.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people to join the focus group. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
