Procurement

About this project

The purpose of this project is to widen customer engagement beyond service improvement to include policy, budgeting, procurement, and contract monitoring. It also reviews social value commitments so future activity reflects local priorities.

This project aims to give customers a stronger voice in shaping services and your feedback will help us understand what good service looks like from a customer perspective. It can influence service standards, tender requirements and evaluation criteria which then supports the social value commitments we ask contractors to deliver.

Together, we can align services and contractor commitments with local priorities and create clearer, more visible community benefits.

Get involved:

The procurement group will be an evolving on going group and although no experience in procurement is needed (as training will be supplied) to get involved we will be asking customer to commit to a long term group which will need to meet face to face (this may be a combination of day or evening meetings) given the nature of the project and GDPR (General Data Protection Regulation) rules. Here are some of the topics you may get involved with:

  • Share your views through a focus group and pre-procurement engagement activities.
  • Help define the service standards and expectations that should be included in tender documents.
  • Take part in customer groups for customer-facing contracts.
  • Contribute to bid assessments using customer experience criteria.
  • Join interviews, presentations or site visits where customer input would add value

Support for participants

Due to the nature of this project formal training will be given to you that will support you to take part confidently in procurement, evaluation, and contract monitoring activity. This will take shape in a face to face setting for approximately 4 hours and will be delivered by the Head of the Procurement team. We aim for this training to commence early July.

Thank you to all that attended the training, the group is now set for the next sages and the charges commence.

After the training you will then have your first session, this will be around 3 hours and will take place face to face.

  • Location: 4040 Lakeside Solihull Parkway Birmingham B37 7YN
  • Date: Tuesday 4th August 2026
  • Time: 10.00am – 1:00pm
  • Lunch provided
  • £50 voucher as a thank you and travel expenses paid.

What's in it for you..

Certificate of participation for training completed and enhance your CV in addition to this as a thankyou for your time we will reward you with £50 voucher for each meeting... Please note you will be joining a on going group and we ask that you only commit if you are able to.

Before you commit to this group please ask yourself - am I able to attend meetings at the Citizen office 4040 Lakeside in person every 3 months and do I want to be part of a project that hopefully extends into a customer steering group in the future.

This group registration is now closed and our customer group has started it's journey to supporting and changing procurement.

About this project

The purpose of this project is to widen customer engagement beyond service improvement to include policy, budgeting, procurement, and contract monitoring. It also reviews social value commitments so future activity reflects local priorities.

This project aims to give customers a stronger voice in shaping services and your feedback will help us understand what good service looks like from a customer perspective. It can influence service standards, tender requirements and evaluation criteria which then supports the social value commitments we ask contractors to deliver.

Together, we can align services and contractor commitments with local priorities and create clearer, more visible community benefits.

Get involved:

The procurement group will be an evolving on going group and although no experience in procurement is needed (as training will be supplied) to get involved we will be asking customer to commit to a long term group which will need to meet face to face (this may be a combination of day or evening meetings) given the nature of the project and GDPR (General Data Protection Regulation) rules. Here are some of the topics you may get involved with:

  • Share your views through a focus group and pre-procurement engagement activities.
  • Help define the service standards and expectations that should be included in tender documents.
  • Take part in customer groups for customer-facing contracts.
  • Contribute to bid assessments using customer experience criteria.
  • Join interviews, presentations or site visits where customer input would add value

Support for participants

Due to the nature of this project formal training will be given to you that will support you to take part confidently in procurement, evaluation, and contract monitoring activity. This will take shape in a face to face setting for approximately 4 hours and will be delivered by the Head of the Procurement team. We aim for this training to commence early July.

Thank you to all that attended the training, the group is now set for the next sages and the charges commence.

After the training you will then have your first session, this will be around 3 hours and will take place face to face.

  • Location: 4040 Lakeside Solihull Parkway Birmingham B37 7YN
  • Date: Tuesday 4th August 2026
  • Time: 10.00am – 1:00pm
  • Lunch provided
  • £50 voucher as a thank you and travel expenses paid.

What's in it for you..

Certificate of participation for training completed and enhance your CV in addition to this as a thankyou for your time we will reward you with £50 voucher for each meeting... Please note you will be joining a on going group and we ask that you only commit if you are able to.

Before you commit to this group please ask yourself - am I able to attend meetings at the Citizen office 4040 Lakeside in person every 3 months and do I want to be part of a project that hopefully extends into a customer steering group in the future.

This group registration is now closed and our customer group has started it's journey to supporting and changing procurement.

  • Focus group feedback- Procurement

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to understand your experience of our focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

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