Repairs task and finish group

Our Repairs Group is a 12 month group which is helping us review shape our repairs policy.

Before any changes are made to the policy, the group are consulted for their views and opinions.

The group has already influenced an extract of the Damp & Mould policy. They have provided us with valuable feedback on using ‘My Account’ and made insightful suggestions to enhance the customer journey while reporting a repair.

Our Repairs Group is a 12 month group which is helping us review shape our repairs policy.

Before any changes are made to the policy, the group are consulted for their views and opinions.

The group has already influenced an extract of the Damp & Mould policy. They have provided us with valuable feedback on using ‘My Account’ and made insightful suggestions to enhance the customer journey while reporting a repair.