Helping Us Improve Repairs for Everyone 🔧

About

Our Repairs Group is a customer group that helps us improve our repairs service.

The group meets 3 to 4 times a year, giving customers the opportunity to share their experiences, tell us what works well and suggest improvements.

Before making changes to our repairs service, we ask the group for their views so we can better understand what matters most to customers.

Why join?

By joining the group, you can:

  • Share your experiences and ideas
  • Help improve the repairs service
  • Tell us what matters to you
  • Review proposed changes before they are introduced
  • Speak directly with colleagues from our Repairs Team
  • See how your feedback helps make a difference

What we've worked on

The group has helped us make improvements by:

  • Providing feedback on our damp and mould approach and customer communications
  • Reviewing My Account and the repairs reporting journey
  • Making information clearer and easier to understand
  • Improving customer leaflets and communications
  • Supporting improvements to how repairs are managed and delivered
  • Sharing ideas on how technology can improve the customer experience
  • Helping us be more open and transparent about our services

How to get involved

If you would like to help improve our repairs service, we'd love to hear from you.

Join the Repairs Group

The Repairs Group meets 3 to 4 times a year.

If you register to join, we'll contact you about future meetings and opportunities to help shape our repairs service.

Complete the Repairs Group registration form below to join the group.

Voucher update

Our voucher process has changed.

If you have attended a focus group before, you may have received your voucher shortly after the session. From now on, vouchers will be issued through our feedback survey.

After each focus group, we will send you a survey. If you would like to receive your voucher, simply complete the survey, select "Yes" and tell us how you would like your voucher delivered.

If you have any questions about this process, please email engagement@citizenhousing.org.uk.



About

Our Repairs Group is a customer group that helps us improve our repairs service.

The group meets 3 to 4 times a year, giving customers the opportunity to share their experiences, tell us what works well and suggest improvements.

Before making changes to our repairs service, we ask the group for their views so we can better understand what matters most to customers.

Why join?

By joining the group, you can:

  • Share your experiences and ideas
  • Help improve the repairs service
  • Tell us what matters to you
  • Review proposed changes before they are introduced
  • Speak directly with colleagues from our Repairs Team
  • See how your feedback helps make a difference

What we've worked on

The group has helped us make improvements by:

  • Providing feedback on our damp and mould approach and customer communications
  • Reviewing My Account and the repairs reporting journey
  • Making information clearer and easier to understand
  • Improving customer leaflets and communications
  • Supporting improvements to how repairs are managed and delivered
  • Sharing ideas on how technology can improve the customer experience
  • Helping us be more open and transparent about our services

How to get involved

If you would like to help improve our repairs service, we'd love to hear from you.

Join the Repairs Group

The Repairs Group meets 3 to 4 times a year.

If you register to join, we'll contact you about future meetings and opportunities to help shape our repairs service.

Complete the Repairs Group registration form below to join the group.

Voucher update

Our voucher process has changed.

If you have attended a focus group before, you may have received your voucher shortly after the session. From now on, vouchers will be issued through our feedback survey.

After each focus group, we will send you a survey. If you would like to receive your voucher, simply complete the survey, select "Yes" and tell us how you would like your voucher delivered.

If you have any questions about this process, please email engagement@citizenhousing.org.uk.



  • Repairs Group Registration

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact you about joining the Repairs Group. All information produced will be anonymised. An external data processor stores your personal data on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on 'How we use your information' and the 'Housing customers privacy notice' link.

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