Helping Us Improve Repairs for Everyone 🔧
About Our Repairs Group
Our Repairs Group is an ongoing customer group that helps us improve our repairs service.
We meet 3–4 times a year and give customers the chance to share their experiences, tell us what works well and suggest ways we can do better.
Before making changes to our repairs service, we ask the group for their views and ideas so we can understand what matters most to customers.
Why Join the Repairs Group?
By joining the group, you can:
- Share your experiences and ideas.
- Help improve the repairs service.
- Tell us what matters to you.
- Review proposed changes before they happen.
- Meet and talk directly with colleagues from our Repairs Team.
- See how your feedback helps make a difference.
What We've Worked On
The group has already helped us make real improvements, including:
- Providing feedback on our Damp and Mould approach and customer communications.
- Reviewing My Account and the repairs reporting journey.
- Helping make information clearer and easier to understand.
- Improving customer leaflets and communications.
- Supporting improvements to how repairs are managed and delivered.
- Sharing ideas on how technology can improve the customer experience.
- Helping us be more open and transparent about our services.
How to Get Involved
If you are interested in helping us improve our repairs service, we'd love to hear from you.
🏠 Join the Repairs Group
The Repairs Group is an ongoing customer group that meets 3–4 times a year.
If you register to join the Repairs Group, we'll contact you about future meetings and opportunities to help shape our repairs service.
Complete the Repairs Group registration form below to join the group.
📅 Attend Our Upcoming Repairs Focus Group
We're also holding a Repairs Focus Group on:
📅 Thursday 13 August
📍 St James Lane, Coventry, CV3 3FX
🕚 11:00am – 1:00pm
As a thank you for attending:
- Lunch will be provided.
- You'll receive a £20 voucher.
- We'll reimburse travel expenses, including mileage and public transport costs.
Please complete the survey below to register your interest in joining this focus group.
Places are limited, so please complete the Focus Group registration survey below if you'd like to attend.
Please note that our voucher process has changed.
If you have attended a focus group before, you may have received your voucher shortly after the session. From now on, vouchers will be issued through our feedback survey.
After the focus group, we will send you a survey. If you would like to receive your voucher, simply complete the survey, select 'Yes' and tell us how you would like your voucher delivered.
If you have any questions about this process, please email us at engagement@citizenhousing.org.uk.
