STAIRs – Your right to information as a social housing tenant

What is STAIRs?

STAIRs stands for Social Tenant Access to Information Requirements.

STAIRs is a new rule that gives social housing customers the right to information.

This means you have the right to:

  • Ask for information about your home and services
  • Get information that is clear and easy to understand
  • Know how decisions are made
  • See how money is spent

It also means landlords must share important information clearly, without customers having to chase or struggle to find it.


Why is STAIRs important?

STAIRs is important because it helps customers:

  • Understand what their landlord is doing
  • Know what is happening with repairs, safety and complaints
  • Feel informed and treated fairly
  • Speak up if something is not right

STAIRs helps make social housing fairer, clearer and more open.


When is STAIRs coming in?

STAIRs will start in two stages:

  • From October 2026
    Landlords must share certain information openly.

  • From April 2027
    Landlords must reply to information requests within set times.

This gives landlords time to prepare and make information easier to access.


Learn more about your rights

We have shared two links below for you to read.

These are official websites from the government and the Housing Ombudsman.
They explain your rights in more detail.

We encourage all customers to read these links, even if you do not want to attend the focus group.

They explain:

  • What information you can ask for
  • What your landlord must share
  • What fair treatment looks like
  • What to do if something goes wrong


Join our STAIRs customer focus group

We are running a customer focus group to talk about STAIRs, accessibility and how easy our information is to understand.

The focus group is a chance to:

  • Share your views and experiences
  • Tell us what works well and what does not
  • Help us improve how we share information

You do not need any special knowledge. You just need to be willing to share your views.

Focus group details

  • 📍 Where: St James Lane, Coventry, CV3 3FX
  • 📅 When: Thursday 28 May
  • ⏰ Time: 11:00am – 1:00pm
  • 🎁 You will receive a £20 voucher as a thank you
  • 🚗 Travel costs will be paid back
  • 🥪 Lunch will be provided


How to register

If you would like to attend the focus group, please fill in the short survey below to register your interest.

Places are limited.


Need help?

If you need help accessing the links, joining the focus group, or would like information in a different format, please contact us.

Your rights matter, and STAIRs is here to help make things clearer and fairer for customers.

What is STAIRs?

STAIRs stands for Social Tenant Access to Information Requirements.

STAIRs is a new rule that gives social housing customers the right to information.

This means you have the right to:

  • Ask for information about your home and services
  • Get information that is clear and easy to understand
  • Know how decisions are made
  • See how money is spent

It also means landlords must share important information clearly, without customers having to chase or struggle to find it.


Why is STAIRs important?

STAIRs is important because it helps customers:

  • Understand what their landlord is doing
  • Know what is happening with repairs, safety and complaints
  • Feel informed and treated fairly
  • Speak up if something is not right

STAIRs helps make social housing fairer, clearer and more open.


When is STAIRs coming in?

STAIRs will start in two stages:

  • From October 2026
    Landlords must share certain information openly.

  • From April 2027
    Landlords must reply to information requests within set times.

This gives landlords time to prepare and make information easier to access.


Learn more about your rights

We have shared two links below for you to read.

These are official websites from the government and the Housing Ombudsman.
They explain your rights in more detail.

We encourage all customers to read these links, even if you do not want to attend the focus group.

They explain:

  • What information you can ask for
  • What your landlord must share
  • What fair treatment looks like
  • What to do if something goes wrong


Join our STAIRs customer focus group

We are running a customer focus group to talk about STAIRs, accessibility and how easy our information is to understand.

The focus group is a chance to:

  • Share your views and experiences
  • Tell us what works well and what does not
  • Help us improve how we share information

You do not need any special knowledge. You just need to be willing to share your views.

Focus group details

  • 📍 Where: St James Lane, Coventry, CV3 3FX
  • 📅 When: Thursday 28 May
  • ⏰ Time: 11:00am – 1:00pm
  • 🎁 You will receive a £20 voucher as a thank you
  • 🚗 Travel costs will be paid back
  • 🥪 Lunch will be provided


How to register

If you would like to attend the focus group, please fill in the short survey below to register your interest.

Places are limited.


Need help?

If you need help accessing the links, joining the focus group, or would like information in a different format, please contact us.

Your rights matter, and STAIRs is here to help make things clearer and fairer for customers.

  • Focus group feedback

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to understand your experience of our focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

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