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We’re renewing our Sustainability Strategy and want to hear from customers about what matters most in your home and neighbourhood. From warmer homes and lower energy bills to greener spaces and stronger communities, your views will help shape our future priorities.
What we want to focus on
We want to understand what will make the biggest difference to customers, including improving homes, supporting affordable living, and creating neighbourhoods, people are proud to live in.
Key priorities
Warmer, more energy-efficient homes
Lower waste and greener neighbourhoods
Stronger communities and better support for sustainable living
Green Spaces and Biodiversity
We want to improve the outdoor spaces around our homes, so they are greener, healthier and more enjoyable for everyone. This includes:
Planting more trees and creating green spaces
Supporting wildlife and biodiversity
Creating areas for residents to relax and spend time outdoors
Improving estate environments to make them cleaner and safer
Have your say. Tell us what matters most to you in your home and neighbourhood. Your feedback will help us shape a Sustainability Strategy that supports homes, customers, and communities now and in the future.
In person focus group:
Location: St James Lane, Willenhall Coventry CV3 3FX
Date: Wednesday 08th July 2026
Time: 11.00am – 1:30pm
Lunch provided
£20 voucher as a thank you and travel expenses paid.
Online focus group:
Location: TEAMs online - in your own home
Date: Tuesday 14th July 2026
Time: 6.00pm – 7:15pm
£15 voucher as a thank you
Want we need from you:
choice which focus group you want to attend below and we'll then send you the invite.
Sustainability Strategy Renewal
We’re renewing our Sustainability Strategy and want to hear from customers about what matters most in your home and neighbourhood. From warmer homes and lower energy bills to greener spaces and stronger communities, your views will help shape our future priorities.
What we want to focus on
We want to understand what will make the biggest difference to customers, including improving homes, supporting affordable living, and creating neighbourhoods, people are proud to live in.
Key priorities
Warmer, more energy-efficient homes
Lower waste and greener neighbourhoods
Stronger communities and better support for sustainable living
Green Spaces and Biodiversity
We want to improve the outdoor spaces around our homes, so they are greener, healthier and more enjoyable for everyone. This includes:
Planting more trees and creating green spaces
Supporting wildlife and biodiversity
Creating areas for residents to relax and spend time outdoors
Improving estate environments to make them cleaner and safer
Have your say. Tell us what matters most to you in your home and neighbourhood. Your feedback will help us shape a Sustainability Strategy that supports homes, customers, and communities now and in the future.
In person focus group:
Location: St James Lane, Willenhall Coventry CV3 3FX
Date: Wednesday 08th July 2026
Time: 11.00am – 1:30pm
Lunch provided
£20 voucher as a thank you and travel expenses paid.
Online focus group:
Location: TEAMs online - in your own home
Date: Tuesday 14th July 2026
Time: 6.00pm – 7:15pm
£15 voucher as a thank you
Want we need from you:
choice which focus group you want to attend below and we'll then send you the invite.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people to join the safeguarding focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
Choice which focus group you would like to attained
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people about joining our Tidy Friday events. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
