The Customer Stamp

Consultation has concluded


Does your feedback make a difference?

You might share your views in a survey, at an event, or in a focus group because you care about your home and the services you use.

But it’s normal to wonder:

  • What happens to my feedback?
  • Has anything changed?
  • Was it worth getting involved?

What is the Customer Stamp?

The Customer Stamp shows when customers’ views have helped shape or improve something.

✅ When you see the Stamp, it means:

  • Customers were involved
  • Feedback influenced decisions
  • Changes were made because people spoke up

It’s a simple way to show that customer voices matter.

A Stamp you can trust

We don’t use the Customer Stamp unless it’s earned.

It’s only used when:

  • customers were meaningfully involved
  • feedback influenced the final result
  • real changes were made
  • we can clearly show what changed

If these things haven’t happened, the Stamp isn’t used.

When you see the Customer Stamp, you can be confident that customer feedback made a real difference.

Where the stamp has been given to date

Customer feedback has helped improve:

  • AskCiti chatbot – clearer information, extra language options, and the name
  • Video repair guides – improved based on what customers found helpful
  • Our website – shaped around what people want to find quickly
  • Policy on a Page – shorter, clearer policies created with customers






Does your feedback make a difference?

You might share your views in a survey, at an event, or in a focus group because you care about your home and the services you use.

But it’s normal to wonder:

  • What happens to my feedback?
  • Has anything changed?
  • Was it worth getting involved?

What is the Customer Stamp?

The Customer Stamp shows when customers’ views have helped shape or improve something.

✅ When you see the Stamp, it means:

  • Customers were involved
  • Feedback influenced decisions
  • Changes were made because people spoke up

It’s a simple way to show that customer voices matter.

A Stamp you can trust

We don’t use the Customer Stamp unless it’s earned.

It’s only used when:

  • customers were meaningfully involved
  • feedback influenced the final result
  • real changes were made
  • we can clearly show what changed

If these things haven’t happened, the Stamp isn’t used.

When you see the Customer Stamp, you can be confident that customer feedback made a real difference.

Where the stamp has been given to date

Customer feedback has helped improve:

  • AskCiti chatbot – clearer information, extra language options, and the name
  • Video repair guides – improved based on what customers found helpful
  • Our website – shaped around what people want to find quickly
  • Policy on a Page – shorter, clearer policies created with customers