Your Voice: Training & Support
🌟 Become an Engaged Customer – Training with Citizen Housing
We want to help you feel confident sharing your views and ideas to help improve our services. You can take part in training to learn new skills, meet other customers, and pick up useful tips for everyday life.
We also want to give you chances to get involved in volunteering, learning, and job opportunities. This includes helping you build skills so you can ask questions, challenge us, and help make our services better.
What You’ll Find Here
🏫 Workshops & Courses
Join us online or in person to learn about:
- How to get involved in your community
- Understanding housing data and feedback
- Listening and speaking with confidence
- Scrutiny and customer panels
📘 Toolkits & Guides
Helpful resources to support you:
- Know your rights and choices
- Learn how decisions are made
- Build confidence to speak up
💬 Tell Us What You Think
We want this page to work for you.
Let us know:
- What topics interest you?
- What kind of support would help you feel more involved?
- Do you prefer online sessions, local meetups, or printed guides?
Options include:
Four Million Homes- https://www.fourmillionhomes.org/
Funded by the Department for Levelling Up, Housing and Communities – they provide free high-quality training for social housing residents who’s goal is to inform and raise awareness of social housing residents' rights.
TPAS- https://www.tpas.org.uk/tpas-events/training-and-events
TPAS (Tenant Participation Advisory Service) is another training provider offering a wide range of sessions available to residents including; how Scrutiny works, how to engage with residents of your neighbourhood to support your community and more.
We will be developing our training options this year and welcome any ideas on how we can support you with training please do get in touch by contacting engagement@citizenhousing.org.uk
Supporting You to Use Your Voice for Change
Supporting You to Use Your Voice for Change 🌟
We all have ideas that could make things better and sometimes it’s frustrating when they’re not heard. Even small changes can make a big difference! For example, improving how repairs are booked can save time and reduce stress for everyone.
At Citizen, we look closely at the services that matter most—repairs, maintenance, estates and neighbourhoods. We also run focus groups on policies that affect you. These sessions are your chance to share experiences and help shape decisions.
Whether it’s your first time joining a focus group or you’ve shared feedback before, this is a great opportunity to have your voice heard and make a real impact. we’re here to support you.
On our Citizens Together Hub, you’ll find real stories from customers feedback that has made a big impact.
This is your home, and your ideas matter. You might have suggestions no one has thought of yet! By joining a focus group or visiting the Hub, you’ll also learn what happens behind the scenes. Many customers say they’ve learned so much about how Citizen works—and love the chance to speak directly with staff.
Feeling unsure or nervous? We’re planning confidence-building workshops to help you feel comfortable in a group. Your voice matters, and together we can make a difference!
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