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Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
It only takes a minute and you could win a £250 Shopping Voucher or a Samsung Tablet!
That’s why we’re asking you to check and update your details between 1 December 2025 and 15 February 2026. It only takes a minute – and you could win a prize for helping us keep things correct! (Please see ther terms and conditons below under Important!)
Click Below to Register or Log In to Your My Account
Manage your home online quickly and easily. 🏠 It’s simple, secure, and saves you time!
Your rent account number (on your rent card – if you don’t have it, call us and we’ll help)
✅ Haven’t Logged In for a While?
If you’ve forgotten your username or password, click Forgot Username or Forgot Password on the login page
We will send a reminder or reset link to the email address we have on our system (If your email has changed, call us so we can update it first)
✅ Still Need Help?
Use AskCiti (yellow chat icon on our website) – it can guide you or connect you to our team
Or call us on 0300 790 6555 (Mon–Fri, 8am–6pm)
When was the last time you checked your details?
Life gets busy – maybe you have changed your phone number, or started using a new email address and forgot to tell us. If your details aren’t right, you could miss:
Important updates about your home.
Help and support when you need it.
News about repairs or safety checks.
Why Updating Matters
Keeping your details up to date means:
We can contact you quickly if we need to.
You’ll get the right support when things change.
Your account stays safe and correct.
Help us provide fair and inclusive services.
Things change – and if we don’t know, we can’t help.
You might miss a safety check if your phone number changes.
A new person in your household? Tell us so we can offer the right support.
Changed your email address? Update it so you don’t miss important updates.
Got a new emergency contact? Let us know to keep you safe.
Changed your name? We’ll make sure your account matches your details.
Need extra support? Tell us about any health or mobility changes.
What Else Can You Tell Us?
There’s lots of different information you can share with us – and it’s completely up to you what you’d like to provide. Take a look through My Account and see the options available.
Your information is safe and secure. At Citizen, we use it only to support you and your home. Sharing details like household changes, health needs, or your preferred ways to contact us means we can make sure our services work for you.
It only takes a minute and you could win a £250 Shopping Voucher or a Samsung Tablet!
That’s why we’re asking you to check and update your details between 1 December 2025 and 15 February 2026. It only takes a minute – and you could win a prize for helping us keep things correct! (Please see ther terms and conditons below under Important!)
Click Below to Register or Log In to Your My Account
Manage your home online quickly and easily. 🏠 It’s simple, secure, and saves you time!
Your rent account number (on your rent card – if you don’t have it, call us and we’ll help)
✅ Haven’t Logged In for a While?
If you’ve forgotten your username or password, click Forgot Username or Forgot Password on the login page
We will send a reminder or reset link to the email address we have on our system (If your email has changed, call us so we can update it first)
✅ Still Need Help?
Use AskCiti (yellow chat icon on our website) – it can guide you or connect you to our team
Or call us on 0300 790 6555 (Mon–Fri, 8am–6pm)
When was the last time you checked your details?
Life gets busy – maybe you have changed your phone number, or started using a new email address and forgot to tell us. If your details aren’t right, you could miss:
Important updates about your home.
Help and support when you need it.
News about repairs or safety checks.
Why Updating Matters
Keeping your details up to date means:
We can contact you quickly if we need to.
You’ll get the right support when things change.
Your account stays safe and correct.
Help us provide fair and inclusive services.
Things change – and if we don’t know, we can’t help.
You might miss a safety check if your phone number changes.
A new person in your household? Tell us so we can offer the right support.
Changed your email address? Update it so you don’t miss important updates.
Got a new emergency contact? Let us know to keep you safe.
Changed your name? We’ll make sure your account matches your details.
Need extra support? Tell us about any health or mobility changes.
What Else Can You Tell Us?
There’s lots of different information you can share with us – and it’s completely up to you what you’d like to provide. Take a look through My Account and see the options available.
Your information is safe and secure. At Citizen, we use it only to support you and your home. Sharing details like household changes, health needs, or your preferred ways to contact us means we can make sure our services work for you.
Transparency and Better Services Through Accurate Information
Keeping your details up to date isn’t just helpful – it’s part of delivering safe, fair, and high-quality services.
Transparency and Accountability: The Social Housing (Regulation) Act 2023 introduced new requirements for landlords to share information and keep accurate records. This empowers tenants and ensures landlords deliver fair, high-quality services. ➡ See the Social Tenant Access to Information Requirements policy on GOV.UK
Want to know why your details matter?
82% of landlords struggle with missing data – this can delay repairs and safety checks. Read more about why sharing your information helps everyone: ➡ Benefits of Collecting Household Information
For you:
Faster repairs and safety checks
Support tailored to your needs
Better communication and service
For Citizen Housing:
Accurate planning for repairs and improvements
Meeting safety and quality standards
Providing fair and inclusive services
Your information is safe and secure – and it helps us make your home work for you.
Check your My Account today and see what you can update.
Examples of Information We Collect (and Why It Matters)
Contact Details Phone number, email address, and postal address. Why? So we can reach you quickly about repairs, safety checks, or important updates. Example: If your phone number changed and we don’t know, you might miss a call about a repair appointment.
Household Information Who lives in your home (adults, children, pets). Why? Helps us plan services like repairs or support for families. Example: If a new baby has arrived.
Emergency Contact Someone we can call if we can’t reach you. Why? For safety and urgent situations. Example: If there’s a water leak and we can’t get hold of you, we can contact someone you trust.
Health or Mobility Needs For example, if you need step-free access or extra help. Why? So we can make sure your home suits your needs. Example: If you use a wheelchair, we can plan repairs or improvements to make life easier.
Preferred Contact Method Phone, email, letter, or text. Why? So we contact you in the way that works best for you. Example: If you prefer texts, we’ll send updates that way instead of calling.
Language or Communication Needs If you need information in a different language or large print. Why? To make sure you understand everything clearly. Example: If English isn’t your first language, we can provide translations or easy-read guides.
Citizen welcomes all feedback as a chance to learn and improve, helping us deliver a service you can trust. To share a comment, compliment, or complaint, please visit our website(External link)(External link) to read our Customer Feedback Policy and submit your views. Citizen welcomes all feedback as a chance to learn and improve, helping us deliver a service you can trust. To share a comment, compliment, or complaint, please visit our website(External link)(External link) to read our Customer Feedback Policy and submit your views.
