You Have a Right to Be Heard Your Voice, Your Rights in Social Housing


Your Rights as a Social Housing Tenant


From 1 April 2024, new rules were introduced to make sure social housing tenants are treated fairly and live in safe, good-quality homes. These rules are called Consumer Standards, and they explain what your landlord must do and what you can expect. We want you to know your rights, where to get help, and how to speak up if something isn’t right.


🔧 Safety and Quality Standard

What it means for you:

  • Your home must be safe and well looked after.
  • Repairs should be done quickly and properly.
  • Your home should meet the Decent Homes Standard.
  • You should get help if you need changes made to your home (like handrails or ramps).


🗣️ Transparency, Influence and Accountability Standard

What it means for you:

  • You should be treated with respect.
  • You have the right to know what your landlord is doing.
  • You can give your views and help shape services.
  • You should be able to make complaints easily and get a fair response.


🏘️ Neighbourhood and Community Standard

What it means for you:

  • Shared spaces (like stairwells or gardens) should be safe.
  • Your landlord must deal with anti-social behaviour and hate incidents.
  • You should be supported if you’re affected by domestic abuse.
  • Your landlord should work with others to make your area better.


🏠 Tenancy Standard

What it means for you:

  • Homes must be given out fairly.
  • You should get help to stay in your home.
  • Tenancy agreements must be clear and fair.
  • You can swap homes with another tenant if you want to.


📚 Want to Learn More?

You can read the full rules on the Regulator of Social Housing website, or contact us if you need help understanding your rights.


👉 We’ve added links to these on this page, or you can visit the government website Consumer Standards 2024.


📣 Your Voice Matters

You don’t need to be an expert. Just knowing that your opinion counts and that you have the right to be heard can make a big difference.




Your Rights as a Social Housing Tenant


From 1 April 2024, new rules were introduced to make sure social housing tenants are treated fairly and live in safe, good-quality homes. These rules are called Consumer Standards, and they explain what your landlord must do and what you can expect. We want you to know your rights, where to get help, and how to speak up if something isn’t right.


🔧 Safety and Quality Standard

What it means for you:

  • Your home must be safe and well looked after.
  • Repairs should be done quickly and properly.
  • Your home should meet the Decent Homes Standard.
  • You should get help if you need changes made to your home (like handrails or ramps).


🗣️ Transparency, Influence and Accountability Standard

What it means for you:

  • You should be treated with respect.
  • You have the right to know what your landlord is doing.
  • You can give your views and help shape services.
  • You should be able to make complaints easily and get a fair response.


🏘️ Neighbourhood and Community Standard

What it means for you:

  • Shared spaces (like stairwells or gardens) should be safe.
  • Your landlord must deal with anti-social behaviour and hate incidents.
  • You should be supported if you’re affected by domestic abuse.
  • Your landlord should work with others to make your area better.


🏠 Tenancy Standard

What it means for you:

  • Homes must be given out fairly.
  • You should get help to stay in your home.
  • Tenancy agreements must be clear and fair.
  • You can swap homes with another tenant if you want to.


📚 Want to Learn More?

You can read the full rules on the Regulator of Social Housing website, or contact us if you need help understanding your rights.


👉 We’ve added links to these on this page, or you can visit the government website Consumer Standards 2024.


📣 Your Voice Matters

You don’t need to be an expert. Just knowing that your opinion counts and that you have the right to be heard can make a big difference.