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Your Customer Stamp – A Symbol of Your Voice in Action
Customer Stamp: Showing what customers helped change
Why This Stamp Matters
This isn’t just a logo—it’s a promise. 💬 The Customer Stamp represents you, our customers, and the difference you make every day. It shows where your voice has shaped the way we work and made a real impact.
Whenever you see this stamp, you’ll know: ✅ We listened ✅ We acted✅ Your feedback made a difference
What It Represents
Meaningful customer involvement—through surveys, focus groups, and feedback sessions
Evidence of influence—your ideas helped shape decisions and outcomes
Partnership—Citizen and customers working together to make positive changes
Clear Criteria – Not Just Anywhere
This stamp won’t appear everywhere. It will only be used where meaningful customer involvement has happened and we can show your feedback shaped the outcome.
Think of it as a badge of collaboration and change.
Where You Might See the Stamp
You’ll start to notice the stamp in places where customers have influenced decisions and helped shape improvements. This could include things like:
Updates to policies
New customer-focused initiatives
Improvements to services and digital tools …and more as we continue working together!
Customer Stamp: Showing what customers helped change
Why This Stamp Matters
This isn’t just a logo—it’s a promise. 💬 The Customer Stamp represents you, our customers, and the difference you make every day. It shows where your voice has shaped the way we work and made a real impact.
Whenever you see this stamp, you’ll know: ✅ We listened ✅ We acted✅ Your feedback made a difference
What It Represents
Meaningful customer involvement—through surveys, focus groups, and feedback sessions
Evidence of influence—your ideas helped shape decisions and outcomes
Partnership—Citizen and customers working together to make positive changes
Clear Criteria – Not Just Anywhere
This stamp won’t appear everywhere. It will only be used where meaningful customer involvement has happened and we can show your feedback shaped the outcome.
Think of it as a badge of collaboration and change.
Where You Might See the Stamp
You’ll start to notice the stamp in places where customers have influenced decisions and helped shape improvements. This could include things like:
Updates to policies
New customer-focused initiatives
Improvements to services and digital tools …and more as we continue working together!
Lifecycle
November 2025 - project started
Your Customer Stamp – A Symbol of Your Voice in Action is currently at this stage
Customer Stamp idea launched
Three design options created with Communications
December 2025 - Customer input
this is an upcoming stage for Your Customer Stamp – A Symbol of Your Voice in Action
Customers invited to vote on stamp designs
Feedback reviewed and preferred design selected
January 2026 - launch
this is an upcoming stage for Your Customer Stamp – A Symbol of Your Voice in Action
Final design approved and assets prepared
Clear criteria and guidance agreed
Internal processes put in place to ensure consistent and correct use
Customer stamp options
Logo survey results
⭐Customer Survey Results
To help choose the final Customer Stamp, we asked customers to vote and share their views. We wanted to make sure the design felt right, looked clear, and showed that customers had helped shape it.
A total of 71 customers took part in the online survey. We also collected paper votes at the Income Focus Group, so that customers who prefer face‑to‑face engagement could join in too.
Online Survey Results
Option 1: 27 votes
Option 2: 15 votes
Option 3: 27 votes
Paper Votes (Income Focus Group)
Option 1: 1 vote
Option 2: 1 vote
Option 3: 3 votes
🏆 Winning Stamp
The votes were very close, but Option 3 won overall when we added the online and paper votes together.
What Customers Said
Here are some short customer quotes you can use:
“It’s clear and easy to understand.”
“I like knowing when something has changed because of us.”
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
