Connecting with Communities: Pop-Ups & Events: Listening, Supporting, and Taking Action

Your Voice Matters: How We’re Reaching Out Across Our Communities

Since November, our Engagement Team has taken part in 52 pop-ups and 24 events across local communities — and we’re just getting started!

💡What is a Pop-Up?

A pop-up is when we visit a place where something is already happening in your area like a foodbank, social supermarket, or local group. It’s a chance for us to speak to customers face-to-face, listen to what matters to you, and share useful information.

We’ve had fantastic feedback from these visits!
At our pop-ups, we’ve spoken with over 154 customers, had great conversations about our services, and welcomed many new members to our Citizen Together Hub.

🎉What is an Event?

An event is something organised by Citizen Housing to bring people together around a specific topic or need. For example, in Willenhall, Coventry, we held an event focused on damp and mould, where customers could speak to experts, get advice, and access support.

These events are designed to be informative, supportive, and community-driven — helping you get the answers and assistance you need in a friendly, local setting.

We are committed to being out in the community, making it easier for you to speak to us in person. It’s another way for you to ask questions, raise concerns, and get support.

At one of our recent pop-ups, we even helped a customer join our focus groups. They now take part regularly and are helping to shape the services we offer.

These pop-ups and events help us reach people we might not connect with otherwise — and they give you a chance to get involved and have your say.

👉 Would you like to suggest a place where we should pop up next?
We’d love to hear from you! Please fill out this quick survey and let us know where you’d like to see our Engagement Team:
📝 Community Events- Have your say!

We’re really proud of what’s been achieved so far, and we’re looking forward to meeting even more of you out in the community soon!