Hereford Oak Road Neighbourhood walkabout

On Friday 14th March, Vicki and Jamie from the Engagement Team visited Hereford! We had the chance to work alongside the local Neighbourhood Officer and help with tenancy management checks. We also joined them for a neighbourhood walkabout with local residents to get a better feel for the area. This gave us some really valuable insights into the challenges faced by the community and helped with the neighbourhood plan. 📝

While we were there, we got to chat with local residents and hear about all the amazing things happening in the community. 🌟 A few customers raised concerns, especially about a park closure. The Engagement Team made sure they had a space to share their thoughts and ideas. It's so important for us to encourage our customers to speak up and help shape the services we offer. 🗣️💬

The feedback we gathered will be really helpful for the Neighbourhood Officer’s neighbourhood plan, too! This visit was a great reminder of how we all work together to listen, support, and encourage our customers. 🤝

And don’t worry, this won’t be our last visit to Hereford! We’re excited to keep working with local Neighbourhood Officers, who really understand how our customers want to engage. Can’t wait for the next trip!