Supporting Customers at Our Lady of the Assumption Foodbank

On 3rd June, the Engagement Team visited the Our Lady of the Assumption Foodbank. This is an important place in the community, especially as many people are finding it hard to manage with the rising cost of living.

While we were there, I had the pleasure of meeting one of our customers. She had a number of problems and didn’t know where to start or who to speak to. She didn’t feel confident calling in, and she found using online services difficult.

Speaking face to face gave her the chance to share her worries. It also helped her feel more connected to Citizen, as she could see the person behind the service. Building these relationships is so important, and it helps us support our customers in the best way possible.