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Every year, we publish our Customer Annual Report to keep you informed about Citizen's performance. The report includes our progress, highlights our areas for improvement, and outlines what we have done in response to customer feedback.
Your responses will help us improve future reports, ensuring they are informative and meet your needs.
💐A heartfelt thank you to everyone who attended the customer annual report focus groups. We really appreciated you taking the time to join us and share your thoughts. Your feedback and insights are incredibly valuable.
We've collated all your information and summarised your comments and feedback in the summary note above right and we'll feed back all the changes once they've happened. Then once the report is done we'll upload a copy for everyone o see.
In the meantime watch this space
Every year, we publish our Customer Annual Report to keep you informed about Citizen's performance. The report includes our progress, highlights our areas for improvement, and outlines what we have done in response to customer feedback.
Your responses will help us improve future reports, ensuring they are informative and meet your needs.
💐A heartfelt thank you to everyone who attended the customer annual report focus groups. We really appreciated you taking the time to join us and share your thoughts. Your feedback and insights are incredibly valuable.
We've collated all your information and summarised your comments and feedback in the summary note above right and we'll feed back all the changes once they've happened. Then once the report is done we'll upload a copy for everyone o see.
Customers were happy with the layout and found the report easy to understand They would like to know where to find it. They were most interested in neighbourhoods and tenancy. Additional comments said they would like to read about planned work.
Customers were happy with the layout and found the report easy to understand They would like to know where to find it. They were most interested in neighbourhoods and tenancy. Additional comments said they would like to read about planned work.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
