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Every year, we publish our Customer Annual Report to keep you informed about Citizen's performance. The report includes our progress, highlights our areas for improvement, and outlines what we have done in response to customer feedback.
We're keen to make this as useful and interesting as possible and would like your feedback about what we should include this year.
Your responses will help us improve future reports, ensuring they are informative and meet your needs.
Click the link below or view the report on the right hand side.
***If you complete the Annual Report survey and the Aids and Adaptations Policy survey, you can enter our competition to win one of 3 £25 shopping vouchers.***
Click on the Newsfeed below to hear your voice and our action
Every year, we publish our Customer Annual Report to keep you informed about Citizen's performance. The report includes our progress, highlights our areas for improvement, and outlines what we have done in response to customer feedback.
We're keen to make this as useful and interesting as possible and would like your feedback about what we should include this year.
Your responses will help us improve future reports, ensuring they are informative and meet your needs.
Click the link below or view the report on the right hand side.
***If you complete the Annual Report survey and the Aids and Adaptations Policy survey, you can enter our competition to win one of 3 £25 shopping vouchers.***
Click on the Newsfeed below to hear your voice and our action
Customers were happy with the layout and found the report easy to understand They would like to know where to find it. They were most interested in neighbourhoods and tenancy. Additional comments said they would like to read about planned work.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
