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We’re committed to working with our partners to reduce anti-social Behaviour (ASB), but we need your help.
We are reviewing our Anti-Social Behaviour (ASB) policy and would like your feedback on our current policy, your experience with/of ASB.
How often you observe it, the type of ASB in your area, if you know how to report ASB, and the impact and effectiveness of the ASB policy and if you feel any improvements are needed.
We held an in-person session on 21st May 2025 at St. James Lane office to gather feedback about the policy and understand you our customers perspective, to help us improve the way we prevent, manage, and address ASB in our community.
The session went really well and we gathered loads of feed back from our group of customers, which is now being digested and reviewed. Once this is done we will update our page with the outcomes.
Even though this is already in development we are always open to further ideas and feedback so if you would like to get more involved. Then just click on the surveys below to give us your opinions or even better register to our Citizen together hub (click the register button top right) to get involved in lots of other topics and project so you too can help shape Citizen services.
*If you need to report ASB the easiest way is throughMy Account. Once you’re logged in, go to general enquiries, and select ASB. Or you can call us, 0300 790 6555.
We’re committed to working with our partners to reduce anti-social Behaviour (ASB), but we need your help.
We are reviewing our Anti-Social Behaviour (ASB) policy and would like your feedback on our current policy, your experience with/of ASB.
How often you observe it, the type of ASB in your area, if you know how to report ASB, and the impact and effectiveness of the ASB policy and if you feel any improvements are needed.
We held an in-person session on 21st May 2025 at St. James Lane office to gather feedback about the policy and understand you our customers perspective, to help us improve the way we prevent, manage, and address ASB in our community.
The session went really well and we gathered loads of feed back from our group of customers, which is now being digested and reviewed. Once this is done we will update our page with the outcomes.
Even though this is already in development we are always open to further ideas and feedback so if you would like to get more involved. Then just click on the surveys below to give us your opinions or even better register to our Citizen together hub (click the register button top right) to get involved in lots of other topics and project so you too can help shape Citizen services.
*If you need to report ASB the easiest way is throughMy Account. Once you’re logged in, go to general enquiries, and select ASB. Or you can call us, 0300 790 6555.
Please take the below survey to tell us what you think.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people to join the focus group. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
Please take the below survey to tell us what you think.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people to join the focus group. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
Did you know you can easily report Anti-Social Behaviour (ASB) through your My Account? Simply log in, and you’ll find a quick and easy way to submit your report online. If you need help logging in, just let us know, and we’ll set it up for you.
If you prefer, you can also call our Customer Experience Team for assistance. Our advisers are available Monday to Friday, from 8am to 6pm, at 0300 790 6555. They will guide you through the process and ensure the matter is addressed as quickly as possible.
You can also contact us via AskCiti, our new chatbot, which can support you with reporting ASB and other enquiries.
If you need to report ASB outside of normal office hours, you can use our Respect Line at 0800 075 6699. This service is available to help with urgent concerns when you need support the most.
Important numbers to keep in mind:
Customer Experience Team:0300 790 6555 (Monday to Friday, 8am to 6pm)
Out-of-Hours ASB Reporting (Respect Line):0800 075 6699 (Monday to Friday 5pm and 9am)
In an emergency or if you're in danger, call the police:999
