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Citizen Local Fund: Application Process Feedback Survey 📝

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to help inform the development of our call response times. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 

1.  

How would you rate your overall experience with the application process?

2.  

Was the application form easy to understand and complete?

3.  

How clear were the instructions provided for completing the application?

4.  

How easy was it to get in touch with someone if you had questions?

5.  

How long did it take you to complete the application?  

6.  

Did you have any challenges while filling out the application form?  

7.  

Did you get a quick confirmation that your application was submitted successfully?

8.  

Were there any steps in the application process that you thought were confusing or not needed?

9.  

Do you think videos showing how to fill out the application would have been helpful?