Estates and Cleaning services review group

What's the purpose of this review?

In our most recent Tenant Satisfaction Survey, you told us that our cleaning and estate services need improving. We’ve listened—and have set up a customer group for everyone who receives our cleaning service.

This group will give you the chance to share your views, shape improvements, and see real change happen where you live - not only our cleaning standards but our grounds maintenance works too.

Have your say

This group is led by our Head of Estates and Services, so your feedback will go straight to the people who can make a difference.

Your insights will help us design a service that works better for you and your community.

📢 Update on block inspection walkabouts

Thank you so much to everyone who has told us they’d like to be involved in the block inspection walkabouts.

We wanted to share a quick update and reassure you that these are still going ahead. There has been a delay in getting dates arranged, as the team has been pulled into some other priority work, but we're starting to put dates in the diary so keep an eye out for when we'll be coming to your block.

We’ll be back in touch over the coming weeks with dates for your block.

What the group has covered so far:

Our first meeting was held on Tuesday 16 September. see summary of meeting attached.

Our second focus group meeting was held Tuesday 9 December. see summary of meeting attached

Our third focus group meeting was held on Wednesday 3rd June. see summary of meeting attached


What’s involved?

By joining, you’ll be able to take part in ways that suit you:

💬 Join friendly focus groups (online or in person)
📋 Complete short online surveys
📞 Share your thoughts in one-to-one phone calls
💷 Receive shopping vouchers as a thank you for your time

The group will meet every 4 months over the next year. We’ll also keep you updated on the improvements we’re making—so you can see how your input is making a difference.

What's the purpose of this review?

In our most recent Tenant Satisfaction Survey, you told us that our cleaning and estate services need improving. We’ve listened—and have set up a customer group for everyone who receives our cleaning service.

This group will give you the chance to share your views, shape improvements, and see real change happen where you live - not only our cleaning standards but our grounds maintenance works too.

Have your say

This group is led by our Head of Estates and Services, so your feedback will go straight to the people who can make a difference.

Your insights will help us design a service that works better for you and your community.

📢 Update on block inspection walkabouts

Thank you so much to everyone who has told us they’d like to be involved in the block inspection walkabouts.

We wanted to share a quick update and reassure you that these are still going ahead. There has been a delay in getting dates arranged, as the team has been pulled into some other priority work, but we're starting to put dates in the diary so keep an eye out for when we'll be coming to your block.

We’ll be back in touch over the coming weeks with dates for your block.

What the group has covered so far:

Our first meeting was held on Tuesday 16 September. see summary of meeting attached.

Our second focus group meeting was held Tuesday 9 December. see summary of meeting attached

Our third focus group meeting was held on Wednesday 3rd June. see summary of meeting attached


What’s involved?

By joining, you’ll be able to take part in ways that suit you:

💬 Join friendly focus groups (online or in person)
📋 Complete short online surveys
📞 Share your thoughts in one-to-one phone calls
💷 Receive shopping vouchers as a thank you for your time

The group will meet every 4 months over the next year. We’ll also keep you updated on the improvements we’re making—so you can see how your input is making a difference.

  • Register for our block inspection walkabout

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to invite you to join the block inspection walkabouts as part of the estates and cleaning services review focus group. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

    Register now

  • Register for our online estates and cleaning services review focus group

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to invite you to the estates and cleaning services review focus group. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

    Register now

  • Tell us what you'd like to see included in the Estates Management policy on a page

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used in relation to your feedback for the Estates Management Policy - Policy on a Page. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

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  • Estates Policy review focus group feedback

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to understand your experience of our Estates Policy review focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

    Take Survey