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In our most recent Tenant Satisfaction Survey, you told us that our cleaning services need improving. We’ve listened—and we’re setting up a brand-new customer group for everyone who receives our cleaning service.
This group will give you the chance to share your views, shape improvements, and see real change happen where you live.
Have your say
The group will be led by our Head of Estates and Services, so your feedback will go straight to the people who can make a difference.
Your insights will help us design a service that works better for you and your community.
Thank you for the overwhelming response to join our review group. We have now closed the join our Cleaning Services Review group as our first meeting will be held on Tuesday 16th September and all respondent will be emailed to confirm there attendance at either our on-line focus group or in person focus group. As we are looking for 12 to 15 customer in each group we will therefore work on a first come first served basis.
If you would like to join one of the up coming focus groups then please click on the links at the bottom of this page. Closing date Wednesday 10th September 2025.
What’s involved?
By joining, you’ll be able to take part in ways that suit you:
💬 Join friendly focus groups (online or in person) 📋 Complete short online surveys 📞 Share your thoughts in one-to-one phone calls 💷 Receive shopping vouchers as a thank you for your time
The group will meet every 3 months over the next year. We’ll also keep you updated on the improvements we’re making—so you can see how your input is making a difference.
In our most recent Tenant Satisfaction Survey, you told us that our cleaning services need improving. We’ve listened—and we’re setting up a brand-new customer group for everyone who receives our cleaning service.
This group will give you the chance to share your views, shape improvements, and see real change happen where you live.
Have your say
The group will be led by our Head of Estates and Services, so your feedback will go straight to the people who can make a difference.
Your insights will help us design a service that works better for you and your community.
Thank you for the overwhelming response to join our review group. We have now closed the join our Cleaning Services Review group as our first meeting will be held on Tuesday 16th September and all respondent will be emailed to confirm there attendance at either our on-line focus group or in person focus group. As we are looking for 12 to 15 customer in each group we will therefore work on a first come first served basis.
If you would like to join one of the up coming focus groups then please click on the links at the bottom of this page. Closing date Wednesday 10th September 2025.
What’s involved?
By joining, you’ll be able to take part in ways that suit you:
💬 Join friendly focus groups (online or in person) 📋 Complete short online surveys 📞 Share your thoughts in one-to-one phone calls 💷 Receive shopping vouchers as a thank you for your time
The group will meet every 3 months over the next year. We’ll also keep you updated on the improvements we’re making—so you can see how your input is making a difference.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to invite you to the cleaning services review focus group. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)
Citizen welcomes all feedback as a chance to learn and improve, helping us deliver a service you can trust. To share a comment, compliment, or complaint, please visit our website to read our Customer Feedback Policy and submit your views.
