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Help shape our Code of Conduct

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected through this survey will be used to gather customer insight to support the development of a Code of Conduct. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more


Code of Conduct Survey 

Code of Conduct sets out the standards of behaviour expected from our colleagues and people representing Citizen. It helps make sure everyone, our colleagues and customers are treated fairly, respectfully and professionally.

Before answering these questions please read Citizens Code of Conduct. This is attached on the Competency and conduct page

1.  

What do you think good behaviour looks like from people working for Citizen? (Select all that apply) *

* required
2.  

Which of the following would help you feel confident that you can trust Citizen? (Select up to 3) *

* required
3.  

How should Citizen colleagues and contractors communicate with customers? (Select all that apply) *

* required
4.  

If someone does not meet Citizen's standards of behaviour, what do you think should happen? *

* required
5.  

Which of the following are most important to you? *

(Select up to 5)

* required
6.  

How important is it that customers can raise concerns about behaviour and know they will be taken seriously?  *

* required
7.  

How would you like customers to help shape and review Citizen's standards in the future? (Select all that apply) *

* required
8.  

Does the code of conduct cover everything that you would expect to ensure that our colleagues and customers are treated fairly, respectfully and professionally?