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Draft Complaints Leaflet Survey

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to help shape the Complaints Leaflet, and contact prize draw winners. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) ‘

Please click the link to look at the draft Complaints Letter before completing the survey.

https://citizenstogetherhub.com/35301/widgets/102990/documents/66618

1.  

Is it clear how to make a complaint?

* required
2.  

How easy was it to understand the steps involved in making a complaint?

* required
3.  

Do you feel that the leaflet clearly explains the different stages of the complaint process?

* required
4.  

Do you feel that the leaflet is informative and helpful?

* required
5.  

Do you feel that the leaflet provides enough information about the timescales for resolving complaints?

* required
6.  

Do you like the look and layout of the leaflet?

* required
8.  

Would you like to be entered into our monthly prize draw to win a shopping voucher?

If you choose to enter the prize draw, your details will only be used by the Engagement Team to contact winners.