Customer Charter: review the charter you helped us build

We've been working on the final version of the Customer Charter. Before we share it more widely we want you to take a look and tell us if you think any changes need to made. Once you've read through the Customer Charter document, please complete this short survey to share your thoughts. Thank you.

Is the purpose of the Customer Charter clear to you?

* required*

Yes

If you answered no to question 1, tell us what is unclear to you:

Is the language easy to understand and free of jargon?

* required*

Yes

If you answered no to question 3, tell us what areas of the Customer Charter are not easy to understand / include jargon? How could it be improved?

Do you feel the Customer Charter is the right length?

* required*

Yes

If you answered no to question 5, do you think that the Customer Charter is:

Too long / too much detail

Too short / not enough detail

Do you feel that the Customer Charter covers the most important services and commitments you expect from us?

* required*

Yes

If you answered no to question 7, tell us what else you think should be included:

Tell us what part of the Customer Charter matters most to you?

* required*

10.

Are there any service areas you think should be added or covered in more detail?

* required*

Yes

11.

If you answered yes to question 10, please tell us which service areas should be added or covered in more detail:

12.

Name:

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Maximum 255 characters

0/255

13.

Email address:

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14.

Phone number:

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Maximum 255 characters

0/255

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