Customer Newsletter Survey 2026

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people about joining the Customer Newsletter focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

How satisfied are you with the monthly customer newsletter?

Select option

How often do you read the newsletter?

Select option

Do you find the newsletter easy to understand?

Maximum 20,000 characters

0/20,000

Do you experience any technical issues when reading the email?

Maximum 20,000 characters

0/20,000

What type of content do you prefer? (Select all that apply)

Community Stories/Whats on in your community

Customer stories

Advice (Money, energy etc)

General support services

Repairs

Business updates

New homes

Regeneration

Building safety

Competitions/special offers

Anti-social behaviour

Important info such as details around rent and service charges

Useful contact details

What style of content do you like?

Short text updates

Longer, detailed articles

Video updates

Pictures

Step by step guides

Is there a topic not mentioned here that you would like us to cover in future editions?

Maximum 20,000 characters

0/20,000

How often would you like to receive the newsletter?

Select option

What do you think about the length of the newsletter?

* required

Too short

About right

Too long

10.

Do you typically read the whole newsletter?

* required

Yes, all of it

Some of it

I skim it

I rarely read it

11.

Would you like a contents section at the top of the newsletter so you can see the topics that are covered in the newsletter?

* required

Yes

Maybe

12.

Would you prefer the newsletter printed or in email format?

* required

Printed

13.

Is there anything we could do to make the newsletter more interesting or helpful for you?

* required

Maximum 20,000 characters

0/20,000

14.

Would you be interested in taking part in a customer focus group to help shape future communications?

* required

Yes

Maybe (please contact me with more details)