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Are you passionate about making a difference in your community?
Do you have a keen eye for detail and a desire to see everyone have access to a good quality home?
If so, we have a unique opportunity for you!
All properties must be presented to new customers to a standard which indicates how they should maintain the property throughout their tenancy and when their tenancy ends.
✅ Help Us Ensure We're Meeting Our New Home Standards
We’re inviting Citizen customers to take part in a quick activity to help us make sure we’re following our New Home Document and maintaining high standards when letting out properties.
🏡 What You Need to Do
✅ Step 1: Review the 'Your New Home Document' Before you begin, take a few minutes to read through Your New Home Document available on this page. It outlines the standards we aim to meet in every home.
✅ Step 2: Watch the Property Video Click the link in the survey to view a short video of a property. As you watch, keep the Your New Home standards in mind.
✅ Step 3: Complete the Survey After watching the video, fill out the survey to share your thoughts. Your feedback helps us ensure we’re meeting expectations and delivering quality homes.
✅ Step 4: Submit the Form Once completed, submit your survey. We’ll review your feedback and use it to improve our services.
Your input is valuable and helps us stay accountable to the standards we’ve set. Thank you for helping us make a difference!
Are you passionate about making a difference in your community?
Do you have a keen eye for detail and a desire to see everyone have access to a good quality home?
If so, we have a unique opportunity for you!
All properties must be presented to new customers to a standard which indicates how they should maintain the property throughout their tenancy and when their tenancy ends.
✅ Help Us Ensure We're Meeting Our New Home Standards
We’re inviting Citizen customers to take part in a quick activity to help us make sure we’re following our New Home Document and maintaining high standards when letting out properties.
🏡 What You Need to Do
✅ Step 1: Review the 'Your New Home Document' Before you begin, take a few minutes to read through Your New Home Document available on this page. It outlines the standards we aim to meet in every home.
✅ Step 2: Watch the Property Video Click the link in the survey to view a short video of a property. As you watch, keep the Your New Home standards in mind.
✅ Step 3: Complete the Survey After watching the video, fill out the survey to share your thoughts. Your feedback helps us ensure we’re meeting expectations and delivering quality homes.
✅ Step 4: Submit the Form Once completed, submit your survey. We’ll review your feedback and use it to improve our services.
Your input is valuable and helps us stay accountable to the standards we’ve set. Thank you for helping us make a difference!
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen for the development of our Voids standards. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
You cannot respond to this survey unless you are a part of the project panel.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen for the development of our Voids standards. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
You cannot respond to this survey unless you are a part of the project panel.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen for the development of our Voids standards. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
You cannot respond to this survey unless you are a part of the project panel.
Videos
Click here to play video
Video 1 for Treasure Hunt
Click here to play video
Video 2 for Treasure Hunt
Click here to play video
Video 3 for Treasure Hunt
Customer Feedback
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
