Customer Re-let Group

🏡 Help Us Keep New Homes Up to Standard

At Citizen, we want every home to be handed over in a condition that shows how it should be looked after—not just on day one, but throughout the tenancy.

That’s why we’re inviting you to take part in a quick activity to help us check we’re meeting the standards set out in our Your New Home Document.


Why Are We Asking You to Get Involved?

We want to make sure that every property we let meets the expectations we’ve promised. By watching a short video and completing a quick survey, you’ll help us check that the homes we’re letting match the standards in our Your New Home Document and if not, where we can do better.

Your feedback helps us improve the experience for future customers and hold ourselves to the high standards we’ve set.


✅ What You Need to Do

  1. Read the 'Your New Home Document'
    This sets out the standards we aim to meet in every home. You’ll find it on this page.

  2. Watch the Property Video
    Click the link in the survey to view a short video of a home. As you watch, think about how it compares to the standards in the document.

  3. Complete the Survey
    The survey is attached to the video. Share your thoughts on what you saw and how well the home meets our standards.

  4. Submit Your Feedback
    Once you’ve completed the survey, hit submit. Your feedback will help us improve how we present homes to new customers.



💬 Your voice matters. Thank you for helping us make sure every new home is one we can be proud of.


If you have any issues or are unsure how to complete the activity, please reach out to us at engagement@citizenhousing.org.uk.

Thank you for helping us stay accountable and improve our services!

🏡 Help Us Keep New Homes Up to Standard

At Citizen, we want every home to be handed over in a condition that shows how it should be looked after—not just on day one, but throughout the tenancy.

That’s why we’re inviting you to take part in a quick activity to help us check we’re meeting the standards set out in our Your New Home Document.


Why Are We Asking You to Get Involved?

We want to make sure that every property we let meets the expectations we’ve promised. By watching a short video and completing a quick survey, you’ll help us check that the homes we’re letting match the standards in our Your New Home Document and if not, where we can do better.

Your feedback helps us improve the experience for future customers and hold ourselves to the high standards we’ve set.


✅ What You Need to Do

  1. Read the 'Your New Home Document'
    This sets out the standards we aim to meet in every home. You’ll find it on this page.

  2. Watch the Property Video
    Click the link in the survey to view a short video of a home. As you watch, think about how it compares to the standards in the document.

  3. Complete the Survey
    The survey is attached to the video. Share your thoughts on what you saw and how well the home meets our standards.

  4. Submit Your Feedback
    Once you’ve completed the survey, hit submit. Your feedback will help us improve how we present homes to new customers.



💬 Your voice matters. Thank you for helping us make sure every new home is one we can be proud of.


If you have any issues or are unsure how to complete the activity, please reach out to us at engagement@citizenhousing.org.uk.

Thank you for helping us stay accountable and improve our services!

  • Property Video Feedback Survey Video 4

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen for the development of our Voids standards. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 

    Take Survey

  • Property Video Feedback Survey Video 1

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen for the development of our Voids standards. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 

    Take Survey

  • Property Video Feedback Survey Video 2

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen for the development of our Voids standards. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 

    Take Survey

  • Property Video Feedback Survey Video 3

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen for the development of our Voids standards. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 

    Take Survey