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Subcontractor visit experience survey

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to understand  experiences of focus groups and to improve how sessions are planned, facilitated, and delivered in the future.. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

Purpose:

Your views will help The scrutiny panel shape our services. The survey is anonymous and takes about 10 minutes to complete.


Subcontractor Visit Experience Survey

Your feedback will help the scrutiny panel understand your experience and improve the services provided by Citizens subcontractors. Please answer the questions below based on your most recent visit. Where a rating scale is used, select one response.

1.  

Was your most recent visit carried out by a subcontractor working on behalf of Citizen? *

* required
2.  

How would you rate the subcontractor’s professionalism during your most recent visit? *

* required

Maximum 5,000 characters

0/5,000

4.  

How satisfied were you with how the subcontractor treated you during the visit? *

* required

Maximum 5,000 characters

0/5,000

6.  

Did anything during the visit make you feel dissatisfied, uncomfortable or concerned? *

* required
7.  

To what extent do you agree with the following statements about the visit? *

For each statement, select: Strongly agree / Agree / Neither agree nor disagree / Disagree / Strongly disagree / Not applicable.

* required
The subcontractor protected my home, belongings and personal space.
The subcontractor introduced themselves and explained who they were working for.
The subcontractor listened to my questions or concerns and responded clearly
The subcontractor explained the work before starting and kept me informed of any changes.
The subcontractor completed the agreed work or clearly explained why it could not be completed.
The subcontractor left the work area clean and safe.
I understood what would happen next, including any follow-up and timescales.
For any statement rated Disagree or Strongly disagree, what happened and what would have improved the experience?

Maximum 5,000 characters

0/5,000

Maximum 5,000 characters

0/5,000