Equality, Diversity and Inclusion at the heart of Citizen

🌍 What is Equality, Diversity and Inclusion (EDI)?

At Citizen, we’re committed to creating communities where everyone feels safe, valued and heard. We want to make sure that everyone who lives in our homes feels respected, valued and included. We want everyone to feel welcome, respected and treated fairly, no matter who they are or where they come from.

Equality means treating everyone fairly and making sure no one is left out or disadvantaged.

Diversity is about recognising and valuing the differences between us – such as age, culture, race, gender, disability, sexuality, or religion.

Inclusion means creating a community where those differences are welcomed, and everyone feels they belong.

EDI focus groups update

Citizen commissioned an independent Equality, Diversity and Inclusion (EDI) health check through the Housing Diversity Network (HDN). The purpose was to review our current approach to EDI across colleagues, customers and communities, and to identify where further improvements could be made. We held in-person and online customer focus groups on 26 March, giving customers an opportunity to:

  • hear the key findings from the health check
  • understand Citizen’s proposed EDI strategy and action plan
  • ask questions
  • share feedback and ideas to help shape the customer-facing elements of the plan

We’ll be producing a new EDI strategy shaped around four themes:

  • Leadership
  • Colleagues
  • Customers
  • Communities

A four-year action plan is also being developed to support delivery of the EDI strategy.

To find out more, including key themes, customer feedback, suggestions and follow-up actions, please read the EDI focus groups and report follow-up document on the right-hand side of this page.

🏡 Why EDI matters in Social Housing

In social housing, EDI helps us:

  • Make sure homes and services are fair for everyone
  • Listen to people from all walks of life
  • Build stronger, safer and more connected communities
  • Understand what different people need to feel at home

We know that some voices are harder to hear and we’re working to change that.

📣 Your voice matters
Whether you speak up in person, over the phone, or through a printed survey, we are here to listen.

Together, we can make Citizen a place where everyone belongs.

🌍 What is Equality, Diversity and Inclusion (EDI)?

At Citizen, we’re committed to creating communities where everyone feels safe, valued and heard. We want to make sure that everyone who lives in our homes feels respected, valued and included. We want everyone to feel welcome, respected and treated fairly, no matter who they are or where they come from.

Equality means treating everyone fairly and making sure no one is left out or disadvantaged.

Diversity is about recognising and valuing the differences between us – such as age, culture, race, gender, disability, sexuality, or religion.

Inclusion means creating a community where those differences are welcomed, and everyone feels they belong.

EDI focus groups update

Citizen commissioned an independent Equality, Diversity and Inclusion (EDI) health check through the Housing Diversity Network (HDN). The purpose was to review our current approach to EDI across colleagues, customers and communities, and to identify where further improvements could be made. We held in-person and online customer focus groups on 26 March, giving customers an opportunity to:

  • hear the key findings from the health check
  • understand Citizen’s proposed EDI strategy and action plan
  • ask questions
  • share feedback and ideas to help shape the customer-facing elements of the plan

We’ll be producing a new EDI strategy shaped around four themes:

  • Leadership
  • Colleagues
  • Customers
  • Communities

A four-year action plan is also being developed to support delivery of the EDI strategy.

To find out more, including key themes, customer feedback, suggestions and follow-up actions, please read the EDI focus groups and report follow-up document on the right-hand side of this page.

🏡 Why EDI matters in Social Housing

In social housing, EDI helps us:

  • Make sure homes and services are fair for everyone
  • Listen to people from all walks of life
  • Build stronger, safer and more connected communities
  • Understand what different people need to feel at home

We know that some voices are harder to hear and we’re working to change that.

📣 Your voice matters
Whether you speak up in person, over the phone, or through a printed survey, we are here to listen.

Together, we can make Citizen a place where everyone belongs.

  • CLOSED: This survey has concluded.

    Register for our in-person EDI focus group

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to invite you to the EDI focus group. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

  • EDI focus group feedback

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to understand your experience of our Equality, Diversity and Inclusion focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

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