Estate Management Policy: Pest Extract

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to help shape the Pest section of the Estate Management Policy, and contact prize draw winners. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) ‘

As we reassess our approach to dealing with pests at Citizen, we would very much appreciate your opinion.

Citizen will always attend to pests within communal areas of blocks and on external areas of land that we own or manage. However, if a customer has pests inside their home, our response could be different.

If a customer reports pests inside their home, Citizen should always come out to do an assessment?

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Citizen should take responsibility to resolve the problem if the pests are due to a physical defect with the property.

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Citizen should not take responsibility to resolve the problem if the pests are due to the customers lifestyle, and the customer will be given advice on what to do.

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Citizen should adapt the approach dependent on whether the customer has vulnerabilities.

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Would you like to be entered into our monthly prize draw to win a shopping voucher?

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If you choose to enter the prize draw, your details will only be used by the Engagement Team to contact winners.