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We are currently reviewing the Financial Inclusion strategy and would like your feedback.
The strategy sets out the service and how customers can access appropriate financial and money advice services. It also supports people to develop knowledge, skills and confidence to maximise their own financial well-being.
The strategy is delivered by a dedicated team of experts that can support with:
Money matters
Energy advice
Digital and online services support
Access to employment
Training on debt.
What is Financial Inclusion and why is a strategy needed?
Financial Inclusion means everyone having access to financial services that meet people’s needs. It also means that people have the skills to use these services.
A strategy not only supports accessing money it also helps improve health, wellbeing, independence, and job opportunities by working to reduce financial inequalities.
Everyone is experiencing the cost-of-living crisis and Citizen wants to make sure they are responding pro-actively with the service they offer.
It is important that the strategy stays relevant and meets the needs of customers.
Please review the Financial Inclusion Strategy or the summary customer leaflet (located to the right) and complete the short survey below. All feedback is important to us, whether you have used the service or not, it will help shape the services we provide customers.
***If you complete the survey and include your details, you can enter our April prize draw to win one of 3 £25 shopping vouchers.***
Click on the Newsfeed below to hear your voice and our action
We are currently reviewing the Financial Inclusion strategy and would like your feedback.
The strategy sets out the service and how customers can access appropriate financial and money advice services. It also supports people to develop knowledge, skills and confidence to maximise their own financial well-being.
The strategy is delivered by a dedicated team of experts that can support with:
Money matters
Energy advice
Digital and online services support
Access to employment
Training on debt.
What is Financial Inclusion and why is a strategy needed?
Financial Inclusion means everyone having access to financial services that meet people’s needs. It also means that people have the skills to use these services.
A strategy not only supports accessing money it also helps improve health, wellbeing, independence, and job opportunities by working to reduce financial inequalities.
Everyone is experiencing the cost-of-living crisis and Citizen wants to make sure they are responding pro-actively with the service they offer.
It is important that the strategy stays relevant and meets the needs of customers.
Please review the Financial Inclusion Strategy or the summary customer leaflet (located to the right) and complete the short survey below. All feedback is important to us, whether you have used the service or not, it will help shape the services we provide customers.
***If you complete the survey and include your details, you can enter our April prize draw to win one of 3 £25 shopping vouchers.***
Click on the Newsfeed below to hear your voice and our action
People are aware there is support in the form of money and energy advice. They are less aware about digital support and access to employment and training. The strategy was easy to understand and customers would use the services but felt more information about the services was needed in other places such as the website.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
