Help Shape How You Get Involved

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to help us understand how we can improve customer engagement and make it easier for customers to get involved All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.

Which area do you live in?

* required*

Maximum 500 characters

0/500

This helps us make sure we hear from customers living in different areas.

Have you ever taken part in a Citizen focus group, event or customer engagement activity?

* required*

Yes

Not sure

How would you prefer to take part in future customer engagement? Select all that apply.

* required*

Face-to-face focus groups

Online focus groups

Short surveys

Telephone conversations

Community events / sessions in my local area

Other (please specify)

What, if anything, might make it difficult for you to take part in a face-to-face session? Please select all that apply.

* required*

Nothing would make it difficult

Time of day

Childcare or caring responsibilities

Having to pay travel costs upfront

Cost of travel

Location / distance to travel

Lack of confidence / not feeling comfortable attending

Not knowing what to expect

Work or other commitments

Accessibility or mobility needs

Other (please specify)

What other support would make it easier for you to take part? For example, online options, different times, accessible venues, childcare support, help with transport or more information beforehand.

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Maximum 5,000 characters

0/5,000

Would having your travel costs paid or reimbursed on the day make you more likely to attend a face-to-face session?

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Yes

It wouldn’t make a difference

If Citizen reimbursed your travel costs after the session, would having to wait up to two weeks for the money make it harder for you to attend?

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Yes

Maybe / depends on the amount

Are you signed up to the Citizen Together Hub?