Leaseholder Shared Owner update

All leaseholders and shared owners, should by know of received a letter, which provides the Leasehold Officer name for every customer individually explaining what they do and how customers can report issues (including repairs) and where someone else other than the Leasehold Officer may respond.

We know have two Leasehold Officers managing purely shared ownership homes, four manages “Outright leasehold”. Previously the six officers managed a mix of both. We have done this to try and provide a more specialist services to both Leaseholders and Shared owners, as there are some differences in responsibilities and expectations. The shared ownership “team” will lead on delivering many of the shared ownership recommendations made by the scrutiny group.

Website – the aim is to have a new website launched in August – We are working very hard behind the scenes on the design, structure and content. This will have dedicated individual separate sections for both leaseholders and shared owners. Whilst this is very much work in progress we believe this will be a big improvement on what we have now. This has been with the help of a group of customers. We intend to add and refine content once the website is up and running, and will be seeking home owners views on how we improve, what customer would like to see etc…

We have now issued two electronic newsletters where the content is specific for leaseholders and shared owners. Previously a general newsletter was issues to all customers, and some of the “Tenant” focused articles were of less interest to shared owners. The first one covered lease extensions, the second one “buildings insurance”, based on the fact we get a lot of questions around these subjects. We have a forward plan of articles for around the next 9 months, again we would welcome idea’s of what you would like to know more about. What is included is flexible.