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At Citizen we are always looking for ways to improve our services.
We are contacting you because you previously told us you might be interested in getting involved with Citizen.
We wanted to let you know that we are currently reviewing our ‘Home Purchase’ policy and we are looking for some feedback from Homeowners. To make this happen we are running a survey where we would like you to let us know what you think about the Home Purchase policy. The policy can be found on the right hand side of this page under 'Home Purchase policy'.
In return for your survey feedback you will be entered into a prize draw to win one of 3 prizes:
1st prize £20 Voucher
2nd prize £10 Voucher
3rd prize £10 Voucher
Deadline for survey feedback is Friday 12th April 2024 at 5pm.
Customer engagement helps us to shape how we deliver services and your time is very much appreciated.
At Citizen we are always looking for ways to improve our services.
We are contacting you because you previously told us you might be interested in getting involved with Citizen.
We wanted to let you know that we are currently reviewing our ‘Home Purchase’ policy and we are looking for some feedback from Homeowners. To make this happen we are running a survey where we would like you to let us know what you think about the Home Purchase policy. The policy can be found on the right hand side of this page under 'Home Purchase policy'.
In return for your survey feedback you will be entered into a prize draw to win one of 3 prizes:
1st prize £20 Voucher
2nd prize £10 Voucher
3rd prize £10 Voucher
Deadline for survey feedback is Friday 12th April 2024 at 5pm.
Customer engagement helps us to shape how we deliver services and your time is very much appreciated.
This survey did not receive a good response. We recognise that the policy document was lengthy and we could have improved how we asked for your feedback.
We will change our approach to policy reviews in the future.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
