Share Your Thoughts on Our Call Response Times!

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to help inform the development of our call response times. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.

Complete the Survey

We really care about your opinions and they will help us make our service better for you.

Please take a few minutes to complete the survey and let us know how we can improve.

We value your feedback and it’s very important to us!

When you call your doctor, utility supplier or local council (or similar), how long do you usually wait before your call is answered?

Less than 1 minute

1-2 minutes

3-5 minutes

5-10 minutes

10- 20 minutes

20+

Other (please specify)

How do you think we compare to other organisations you call?

Much faster

A little faster

About the same

A little slower

Much slower

Do you think our target of aiming to answer calls within 2 minutes 30 seconds is reasonable?

Yes

Would you be prepared to wait a little longer if it meant your enquiry was fully resolved in one call?

Yes

Do you have any other feedback about call waiting times?

Maximum 255 characters

0/255