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Home Visits

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to inform our home visit processes. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.

1.  

For Gas and electrical inspections we make three attempts to complete a visit before taking legal action. Do you think this is a reasonable number of attempts?

2.  

Do you think we give enough notice for our planned visits?

This includes, safety checks, Tenancy Management and other home visits
3.  

How do you like to be told and reminded about a planned visit? Please tick all that apply

4.  

How frequently would you to receive reminders? (tick all that apply)

5.  

What encourages you to be available for inspections and visits? Tick all that apply

6.  

What would stop you from allowing access to your home for a scheduled visit?

7.  

If you have needed to rearrange a visit, how easy was this to do?

8.  

How far in advance would you like your planned visits to be made?

9.  

Do you think a failed appointment fee should be charged?

If Citizen has confirmed an appointment with a customer and the customer does not allow access or is not present at the agreed time.
11.  

Would you be happy if more than one activity was carried out in the same visit, possibly by more than 1 person from Citizen? 

12.  

If we missed you, we would leave a card. Is the wording clear?

Privacy

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to inform our home visit processes. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.