Skip to content
project banner

Citizen Income Policy & Arrears Experience Survey

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen for the development of the Income Collection Policy. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 

Citizen Income Policy & Arrears Experience Survey

We are seeking your feedback to help us improve our income collection policy and support services for customers who may experience financial difficulties or fall into arrears.

Your responses will be used to shape future improvements

In the first three questions about the policy, you will find a link to the policy – please click to view. This will help you with your answers.

1.  

Citizens Income Collection policy covers how we manage arrears and support our customers who may be experiencing difficulty.  Before this survey, were you aware of Citizens income collection policy?  Income Collection Policy

* required
2.  

. Do you feel the information in the policy is clear and easy to understand? Income Collection Policy

* required
3.  

Do you feel the income policy is fair and supportive? Income Collection Policy

* required
4.  

Do you know that you can access your rent statement anytime using My Account

* required
5.  

Do you think the policy manages to balance enforcement with support effectively?

* required
6.  

Have you had experience of being in arrears including low level arrears?

* required
7.  

 We let people know about our advice services, which includes help claiming Did you feel encouraged to take up this support? 

* required
8.  

We offer the following support at Citizen. Which of this support would be most helpful to you? Please select all that apply

* required
9.  

How do you feel when contacted about arrears by Citizen?

* required
10.  

What kind of support did you receive from Citizen with your arrears?

11.  

 Do you know where you can access information on what support is available if you fall behind on your rent?

* required
12.  

Do you feel confident to contact Citizen in the future if you do fall into arrears?

* required

Maximum 20,000 characters

0/20,000

14.  

Would you like to attend an Income Collection policy focus group on Thursday 11th December 11am-1pm at Citizen office St James Lane CV3 3FX?


* required
  • Terms and Conditions
  • Privacy Policy
  • Moderation Policy
  • Accessibility
  • Technical Support
  • Cookie Policy
  • Site Map