Focus Groups Explained – What They Are and What to Expect FAQs

A focus group is a small meeting where customers can share their thoughts about a service or topic. It’s a chance to come together with Citizen to speak honestly and help us improve what we do.

We run focus groups in two ways:

• In person –  held at a location chosen for each group 
• Online – using Microsoft Teams

Focus groups usually last 1 to 2 hours, depending on what we’re talking about. Don’t worry we will always let you know the date, time, and how long it will take before the group starts.

Yes – we will reimburse travel expenses. This is for Face to Face focus group. 

At the group you would fill in a form for the expenses you are caliming for, that could be bus fare or miliiage if you use a car.

For longer, face-to-face sessions, we usually provide lunch and hot/cold drinks

Yes 

we offer thank you vouchers to show our appreciation for your time and feedback. The amounts can change depdening on the type pof group you are involved with. We would always let you know before joining the group 

Just register your interest using Survey to register..

We will get in touch by email or phone to invite you and give you all the details.

Yes 

You can be involved in as many projects as you like, depending on your availability and interest.

If you haven’t used Microsoft Teams before, that’s okay. We can give you help and simple training so you feel ready and confident to join the group. 

Please click the link to see our Team Support Joining Teams: Support