Customer Connect

Connecting with You: Embracing Technology for a Better Future

At Citizen, how we communicate and connect with you is a top priority. We're living in exciting times with new developments in technology that will help us stay in touch with you in the most effective and efficient way possible.

We’re eager to embrace new technologies, such as our improved website chatbot, and continue to be customer-focused by integrating your views and ideas into everything we do.

First Feedback Received: Thank You for Your Input!

A huge thank you to all the customers who joined us at our St James office in Coventry on 1 April 2025. You put our new website chatbot to the test, and your valuable feedback is helping us refine the service. Our goal is to make it easier for you to get the information you need and to contact us in a way that works best for you.

Customer Connect Panel: A Successful Session!

On the 1 April 2025, we hosted a great session for our Customer Connect Panel at our St James Lane offices. The focus of the day was to test out the new website chatbot. Customers were given laptops to interact with the chatbot, running through different scenarios to provide feedback on what works well—and where we can improve.

The feedback we received gave us real insights into the customer experience and how they would use the tool. Overall, customers loved the chatbot and are excited to see it go live in the future!

Thank You Again!

We deeply appreciate your involvement in this testing phase. Your input is invaluable in helping us create a more effective and user-friendly service.




🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉

Treasure Hunt clue

Well done, you've found me!!!

The first part of the mystery answer is: A GOOD HOME

Clue 2:

"Visit our site, don’t delay, Click the Community page today. Local Events are calling you near, Fun awaits—get over here!

🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉

Connecting with You: Embracing Technology for a Better Future

At Citizen, how we communicate and connect with you is a top priority. We're living in exciting times with new developments in technology that will help us stay in touch with you in the most effective and efficient way possible.

We’re eager to embrace new technologies, such as our improved website chatbot, and continue to be customer-focused by integrating your views and ideas into everything we do.

First Feedback Received: Thank You for Your Input!

A huge thank you to all the customers who joined us at our St James office in Coventry on 1 April 2025. You put our new website chatbot to the test, and your valuable feedback is helping us refine the service. Our goal is to make it easier for you to get the information you need and to contact us in a way that works best for you.

Customer Connect Panel: A Successful Session!

On the 1 April 2025, we hosted a great session for our Customer Connect Panel at our St James Lane offices. The focus of the day was to test out the new website chatbot. Customers were given laptops to interact with the chatbot, running through different scenarios to provide feedback on what works well—and where we can improve.

The feedback we received gave us real insights into the customer experience and how they would use the tool. Overall, customers loved the chatbot and are excited to see it go live in the future!

Thank You Again!

We deeply appreciate your involvement in this testing phase. Your input is invaluable in helping us create a more effective and user-friendly service.




🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉

Treasure Hunt clue

Well done, you've found me!!!

The first part of the mystery answer is: A GOOD HOME

Clue 2:

"Visit our site, don’t delay, Click the Community page today. Local Events are calling you near, Fun awaits—get over here!

🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉 🎉

  • CLOSED: This survey has concluded.

    Register for The Customer Connect Project

    Please complete the form below to register your interest in joining the Customer Connect Project.

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact you about joining the Customer Connect Project. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

  • CLOSED: This survey has concluded.

    Help us name our new website chatbot! Tell us which name you prefer.

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to name our new chatbot. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)