Join our new customer experience group

We’re excited to launch our brand-new Customer Experience Group, and we’d love you to be part of improving our services.

As part of this group you will contribute to a range of feedback across our services. This new group will include projects, such as:

✨ Our new customer charter: you will have the opportunity to co-create a clear, transparent guide for customers by telling us what matters most to you. The customer charter will be our promise and commitment to you.

📩 Handling complaints: we’re committed to making our complaints process clearer, faster, and more effective. We know that resolving complaints isn’t just about fixing problems—it’s about learning, improving, and ensuring you feel heard and valued. Tell us what frustrates you about this process and how you think we can improve it for you.

📊 Improving service standards: provide input on areas like maintenance, cleaning, and customer satisfaction to drive real improvements.

Want to make a real difference and be rewarded for your time? Sign up to our new customer experience group to share your ideas and help us improve the services we provide to you. Just click the survey button below to join and we’ll be in touch as soon as the projects get started.

Your voice, your impact.

How involved you get is up to you! We’ll offer a variety of ways for you to share your input, including:

💬 Focus groups: join discussions online or in person.

📋 Quick online surveys: share your thoughts anytime, anywhere.

📞 Personalised phone calls: share your perspective, and we’ll listen.

💷 You’ll be given vouchers to thank you for your time

Don’t miss the chance to have your voice heard and see your ideas put into action!

We’re excited to launch our brand-new Customer Experience Group, and we’d love you to be part of improving our services.

As part of this group you will contribute to a range of feedback across our services. This new group will include projects, such as:

✨ Our new customer charter: you will have the opportunity to co-create a clear, transparent guide for customers by telling us what matters most to you. The customer charter will be our promise and commitment to you.

📩 Handling complaints: we’re committed to making our complaints process clearer, faster, and more effective. We know that resolving complaints isn’t just about fixing problems—it’s about learning, improving, and ensuring you feel heard and valued. Tell us what frustrates you about this process and how you think we can improve it for you.

📊 Improving service standards: provide input on areas like maintenance, cleaning, and customer satisfaction to drive real improvements.

Want to make a real difference and be rewarded for your time? Sign up to our new customer experience group to share your ideas and help us improve the services we provide to you. Just click the survey button below to join and we’ll be in touch as soon as the projects get started.

Your voice, your impact.

How involved you get is up to you! We’ll offer a variety of ways for you to share your input, including:

💬 Focus groups: join discussions online or in person.

📋 Quick online surveys: share your thoughts anytime, anywhere.

📞 Personalised phone calls: share your perspective, and we’ll listen.

💷 You’ll be given vouchers to thank you for your time

Don’t miss the chance to have your voice heard and see your ideas put into action!

  • Sign up to join our customer experience group

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people about joining the Customer Experience group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

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