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We’re reviewing our Lettings Policy and we want you to get involved.
This policy sets the rules for how we offer homes to people. It explains who can apply for a home, how we make decisions, and what we expect from customers and what our customers should expect from us .
We know that getting a home is a big step, and we want the process to be as fair, clear, and supportive as possible. That’s why we’re asking our customers to get involved.
We’d like you to take part in a short survey to share your experience and views.
We are also holding a focus group to discuss the Lettings Policy in more detail. If you would like to join, you can register your interest in the survey below.
📍 Location: St James Lane, CV3 3FX
📅 Date: Tuesday 29th July 2025
🕒 Time: 11:30am - 1:00pm
Help Shape Citizen’s Lettings Policy
We’re reviewing our Lettings Policy and we want you to get involved.
This policy sets the rules for how we offer homes to people. It explains who can apply for a home, how we make decisions, and what we expect from customers and what our customers should expect from us .
We know that getting a home is a big step, and we want the process to be as fair, clear, and supportive as possible. That’s why we’re asking our customers to get involved.
We’d like you to take part in a short survey to share your experience and views.
We are also holding a focus group to discuss the Lettings Policy in more detail. If you would like to join, you can register your interest in the survey below.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen for the development of the Citizen Letting Policy. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
