Engagement methods


Have your say your way

At Citizen, we know everyone likes to get involved differently.

Some people enjoy chatting in a group, others prefer completing a quick survey, and some like getting involved in a specific project. That's why we offer a range of ways for you to share your views and experiences.

By providing different ways to take part, we can hear from more residents and make sure everyone has the opportunity to have their say.


Stay connected

You'll find all of our engagement opportunities in the Your voice section, including surveys, focus groups and other ways to have your say.

You can also visit the Community section to find out about events and activities we're taking part in across our communities.

By registering as an engaged customer, you'll receive updates straight to your inbox, making it easy to stay informed and take part in the opportunities that matter to you.


Ready to join us?

Register today and be the first to hear about new surveys, focus groups and opportunities to have your say.

👉 Register here

Here's the difference you can make

Every time you share your views, you're helping us improve our services and make decisions that matter to residents.

Your feedback can help shape:

  • Service improvements
  • Policies and decisions
  • Community projects
  • The way we communicate with and support customers

Your voice matters. Register today and help shape the future of Citizen.


Share an idea, raise a concern, or join a project – your voice can make real change happen


The table below shows the ways you can get involved and what each one means.






Have your say your way

At Citizen, we know everyone likes to get involved differently.

Some people enjoy chatting in a group, others prefer completing a quick survey, and some like getting involved in a specific project. That's why we offer a range of ways for you to share your views and experiences.

By providing different ways to take part, we can hear from more residents and make sure everyone has the opportunity to have their say.


Stay connected

You'll find all of our engagement opportunities in the Your voice section, including surveys, focus groups and other ways to have your say.

You can also visit the Community section to find out about events and activities we're taking part in across our communities.

By registering as an engaged customer, you'll receive updates straight to your inbox, making it easy to stay informed and take part in the opportunities that matter to you.


Ready to join us?

Register today and be the first to hear about new surveys, focus groups and opportunities to have your say.

👉 Register here

Here's the difference you can make

Every time you share your views, you're helping us improve our services and make decisions that matter to residents.

Your feedback can help shape:

  • Service improvements
  • Policies and decisions
  • Community projects
  • The way we communicate with and support customers

Your voice matters. Register today and help shape the future of Citizen.


Share an idea, raise a concern, or join a project – your voice can make real change happen


The table below shows the ways you can get involved and what each one means.





  • Quick Poll Results


    Quick Poll Update: How Do You Want to Get Involved?

    So far, 6 people have voted in our poll about how they prefer to take part in engagement activities. Here's what we’ve learned:

    • Focus groups are the most popular, with 3 votes (50%).
    • Digital platform discussions came second, with 2 votes (33%).
    • Surveys or polls got 1 vote (17%).
    • Task and finish groups didn’t get any votes yet.


    This helps us understand what works best for you. The more people vote, the better we can plan future activities that suit everyone.



    Quick Poll Update: How Do You Want to Get Involved?

    So far, 6 people have voted in our poll about how they prefer to take part in engagement activities. Here's what we’ve learned:

    • Focus groups are the most popular, with 3 votes (50%).
    • Digital platform discussions came second, with 2 votes (33%).
    • Surveys or polls got 1 vote (17%).
    • Task and finish groups didn’t get any votes yet.


    This helps us understand what works best for you. The more people vote, the better we can plan future activities that suit everyone.