Skip to content
project banner

My Account Customer Survey

This survey is being carried out by Citizen in accordance with the UK GDPR and the Data Protection Act 2018. Citizen is the data controller. The information collected will help us understand the experiences of customers who use My Account and those who do not.The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

1.  

1. What do you use My Account for? Select all that apply.

* required
2.  

What are the main reasons you choose to use My Account. Select all that apply.

* required

Maximum 5,000 characters

0/5,000

4.  

Have you ever started a task in My Account but then had to contact us another way because you couldn't complete what you needed to do online?

* required

Maximum 5,000 characters

0/5,000

6.  

Overall, how satisfied are you with My Account?

* required

Maximum 255 characters

0/255

Why do we ask for your name? So we know who completed the survey.
Why do we ask for your email address? So we can keep you updated about your feedback.

Maximum 255 characters

0/255

Why do we ask where you live? So we can understand feedback from different areas.