National Hate Crime Week

National Hate Crime Awareness Week

10–17 October 2026 | Stand together. Speak up. Make a difference.

Your voice matters
Tell us about your experiences of hate crime and how we can improve support. Our survey is short, confidential and open to everyone.

Complete our survey today
Select the survey link below to share your views.

What is National Hate Crime Awareness Week?

National Hate Crime Awareness Week brings people together to stand against hate and support those affected by it. It is a time to listen, learn and help everyone feel safe, respected and welcome in their community.

Why this matters to Citizen Housing

At Citizen, we want you to feel safe, respected and at home in your neighbourhood. Hate crime can affect your wellbeing and make you feel less safe where you live. We also know that many hate crimes and hate incidents are not reported. By sharing your views, you can help us understand what stops people from speaking up and what we can do better as your landlord. We will use your feedback to review our information, support and services, and to help shape future plans and decisions. We will also keep customers informed about changes and decisions that have already been made.

Why complete the survey?

  • Help us understand whether customers can recognise hate crime and hate incidents.
  • Tell us whether you would report an incident to Citizen, the police or another organisation.
  • Help us understand why some people may not report an incident to us.
  • Tell us whether our website information is clear and easy to find.
  • Let us know whether our current support meets customers’ needs.
  • Help us find better ways to let customers know they can talk to us about hate crime.

Who we want to hear from

We want to hear from a wide range of customers across all the areas where Citizen has homes and from people with different types of tenancy. Anyone can experience hate crime. Some people may be more likely to experience it because of their ethnicity, faith, disability or because they are transgender. We particularly welcome feedback from customers with direct experience, but you do not need to have experienced hate crime to take part.

How we will use your feedback

Your answers will help us decide where we need to improve our support, website information and communications. They will also help us plan future work and explain any changes or decisions to customers. We may use what we learn to invite customers from particular areas, buildings, services or communities to take part in future focus groups.

If you choose to take part in a future conversation, we will make sure you are comfortable discussing your experience. This will help us understand what we can do as your landlord to offer better support.

Need help or want to report an incident?

If you or someone else is in immediate danger, call 999. If it is not an emergency, call the police on 101. You can also ask a trusted local support service for confidential advice. If you are not sure what to do, put your safety first and ask for help.


National Hate Crime Awareness Week

10–17 October 2026 | Stand together. Speak up. Make a difference.

Your voice matters
Tell us about your experiences of hate crime and how we can improve support. Our survey is short, confidential and open to everyone.

Complete our survey today
Select the survey link below to share your views.

What is National Hate Crime Awareness Week?

National Hate Crime Awareness Week brings people together to stand against hate and support those affected by it. It is a time to listen, learn and help everyone feel safe, respected and welcome in their community.

Why this matters to Citizen Housing

At Citizen, we want you to feel safe, respected and at home in your neighbourhood. Hate crime can affect your wellbeing and make you feel less safe where you live. We also know that many hate crimes and hate incidents are not reported. By sharing your views, you can help us understand what stops people from speaking up and what we can do better as your landlord. We will use your feedback to review our information, support and services, and to help shape future plans and decisions. We will also keep customers informed about changes and decisions that have already been made.

Why complete the survey?

  • Help us understand whether customers can recognise hate crime and hate incidents.
  • Tell us whether you would report an incident to Citizen, the police or another organisation.
  • Help us understand why some people may not report an incident to us.
  • Tell us whether our website information is clear and easy to find.
  • Let us know whether our current support meets customers’ needs.
  • Help us find better ways to let customers know they can talk to us about hate crime.

Who we want to hear from

We want to hear from a wide range of customers across all the areas where Citizen has homes and from people with different types of tenancy. Anyone can experience hate crime. Some people may be more likely to experience it because of their ethnicity, faith, disability or because they are transgender. We particularly welcome feedback from customers with direct experience, but you do not need to have experienced hate crime to take part.

How we will use your feedback

Your answers will help us decide where we need to improve our support, website information and communications. They will also help us plan future work and explain any changes or decisions to customers. We may use what we learn to invite customers from particular areas, buildings, services or communities to take part in future focus groups.

If you choose to take part in a future conversation, we will make sure you are comfortable discussing your experience. This will help us understand what we can do as your landlord to offer better support.

Need help or want to report an incident?

If you or someone else is in immediate danger, call 999. If it is not an emergency, call the police on 101. You can also ask a trusted local support service for confidential advice. If you are not sure what to do, put your safety first and ask for help.


  • National Hate Crime Survey

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected through this survey will be used to gather customer insight to support the development of a Code of Conduct. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more


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