New Build Customer project.

We need your feedback, so we can improve are services for our new build customers now and in the future.

Review of Customer feedback

We are currently looking at the type of feedback we receive from our customers and how we send it and receive it back. We wanted to get our customer views on this, to see how we can increase our responses received, so helping us improve our services to you.

What we do now? - We currently send out the survey with the defect’s inspection visit appointment and collect it at the inspection visit. This at present isn’t getting many responses.

Therefore we are looking at moving towards a more digital platform, in the hope this will increase you responses. You will still be able to requested a paper copy, if required.

For this we would really appreciate you giving us your views in the survey below:

As well as customer feedback we would really like it if you would give us your ideas to help us enhance our My Account portal.

My Account

As a recent customer that has moved into a new build property, we wanted to ask for your input about a new page we are looking to developing on the customer My Account portal.

We are currently looking at providing the following on the new page;

  • access to information regarding the property
  • useful guidance notes
  • customer satisfaction surveys
  • push notifications i.e. defect inspections visit
  • ability to upload photos for defects raised

In the future we will be looking to raise defects, check progress and provide updates on your My Account and therefore we would appreciate a few questions answered in the survey below.


How you can get involved:

We’re kicking off with a short survey so that we can find out what you think. So take the survey below to tell us your thoughts.

Depending on responses we may then organise an online focus group or give you a call to gain further insight and feedback into:

  • Our services
  • The My Account Page
  • Input into build specifications

When we organise focus groups, calls and surveys, it gives you, our customers the chance to:

💬 Join our focus groups (online)

📋 Complete a quick online survey

📞 Share your views in personalised calls

💷 Receive vouchers to thank you for your time

Together, we want to shape our services so that they truly reflects your needs and expectations.

Below we have two surveys:

one is for those moved/ living in a new build property to complete and one if for our customers who live in any of our properties to complete.

We need your feedback, so we can improve are services for our new build customers now and in the future.

Review of Customer feedback

We are currently looking at the type of feedback we receive from our customers and how we send it and receive it back. We wanted to get our customer views on this, to see how we can increase our responses received, so helping us improve our services to you.

What we do now? - We currently send out the survey with the defect’s inspection visit appointment and collect it at the inspection visit. This at present isn’t getting many responses.

Therefore we are looking at moving towards a more digital platform, in the hope this will increase you responses. You will still be able to requested a paper copy, if required.

For this we would really appreciate you giving us your views in the survey below:

As well as customer feedback we would really like it if you would give us your ideas to help us enhance our My Account portal.

My Account

As a recent customer that has moved into a new build property, we wanted to ask for your input about a new page we are looking to developing on the customer My Account portal.

We are currently looking at providing the following on the new page;

  • access to information regarding the property
  • useful guidance notes
  • customer satisfaction surveys
  • push notifications i.e. defect inspections visit
  • ability to upload photos for defects raised

In the future we will be looking to raise defects, check progress and provide updates on your My Account and therefore we would appreciate a few questions answered in the survey below.


How you can get involved:

We’re kicking off with a short survey so that we can find out what you think. So take the survey below to tell us your thoughts.

Depending on responses we may then organise an online focus group or give you a call to gain further insight and feedback into:

  • Our services
  • The My Account Page
  • Input into build specifications

When we organise focus groups, calls and surveys, it gives you, our customers the chance to:

💬 Join our focus groups (online)

📋 Complete a quick online survey

📞 Share your views in personalised calls

💷 Receive vouchers to thank you for your time

Together, we want to shape our services so that they truly reflects your needs and expectations.

Below we have two surveys:

one is for those moved/ living in a new build property to complete and one if for our customers who live in any of our properties to complete.

  • Customer Feedback and My Account Survey

    Please take the below survey to tell us what you think. 


    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people to join the focus group. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 

    Take Survey

  • New Build Customers Feedback and My Account Survey

    Please take the below survey to tell us what you think. 


    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people to join the focus group. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 

    Take Survey