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Reasonable Adjustment Policy Survey

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to help inform the development of the Reasonable adjustments Policy. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

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Reasonable Adjustments Policy

At Citizen we recognise that all our customers are different.  At times we may need to change the way we offer our services so that the needs of our customers can be accommodated.  This is something we refer to as making a 'reasonable adjustment' and may be due to a disability or a vulnerability that a customer may have.

A reasonable adjustment could be us giving you more time to get to the door or communicating with you differently.

We will shortly be publishing our 'Reasonable Adjustments' policy to give clarity on when and how we can make any necessary adjustments.

We want to know what you think about this approach and also whether you would be happy to be part of a working group looking at how we bring 'reasonable adjustments' into all areas at Citizen.

Click the link to read the whole policy

Reasonable Adjustment Draft Policy 

1.  

Is this definition of a reasonable adjustment clear?

'Changes we make to support our disabled and vulnerable customers to access and use our services effectively and fairly. Adjustments will come in a variety of forms. They may be physical alterations to homes, changes to policies, procedures or service delivery. It could also be adjusting how we communicate with customers to meet their specific needs.'

2.  

After reading the policy, do you think it is clear and easy to understand?